I installed Outlook 2011 and imported a pst file form my old Outlook program. Outlook continues to crash and gives me the following error. It also gives me double "sent" messages for every one I send out, and won't send/receive automatically even though I have that feature on.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-09-24 14:05:44 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.3.7.130812
Crashed Module Name: libsystem_c.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x0003cdb3
Blame Module Name: OutlookCore
Blame Module Version: 14.3.7.130812
Blame Module Offset: 0x000541ea
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 8
Best Answer
Rebuild the Outlook for Mac 2011 database to resolve problems as recomended by Microsoft
Usually the maker (Microsoft) recommends the first thing to do is to REBUILD the database
That is a multiple step procedure and lengthy process so be ready for some work.
How to rebuild your identity database
Step 1: Quit all applications You must quit all applications before you continue with the following steps. To quit an application, click the menu on the toolbar (top), and then select Quit. If you cannot quit an application or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. Select the application in the Force Quit Application window, and then select Force Quit. Click Force Quit to quit the application.
Note You cannot quit Finder.
When you are finished, click the red close button in the upper-left corner to close the window.
Fore Quit Applications window
Step 2: Determine the amount of space available on the hard disk Before you perform any database maintenance, make sure that you have at least three times as much hard disk space available as the current size of your Outlook identity. For example, if the identity is 1 gigabyte (GB), there should be at least 3 GB of free space available on the hard disk (not including the space that is needed for virtual memory).
To determine the size of your identity, follow these steps:
When you create an Outlook identity, hard disk space is allocated for the data that the identity receives as you work. When you add and delete messages, appointments, tasks, and notes, the database can develop wasted space.
Step 3: Discover and back up the current identity To back up your identity, follow these steps:
You have created a backup of your identity (or identities) and are ready to continue.
Note This backup can be used by third-party database recovery software, which generally work better on non-rebuilt identities.
Step 4: Rebuild the database
Select an identity
Start Outlook and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 5: Create a new identity If you are using Outlook in more than one capacity, such as at home and at work, Outlook may be configured to have multiple identities. Each identity stores separate sets of e-mail, address books, tasks, calendars, account settings, and more.
If Outlook has multiple identities, one of the identities might be damaged. Try to use a different identity to determine whether this is the problem. If an identity is damaged, you must create a new identity to resolve this problem.
To create a new identity, follow these steps:
If the previous steps did not resolve the issue, the Outlook database most likely is damaged beyond repair. If there are no viable backups available and there are no other sources of the data (such as another computer or a handheld device), you will have to start from scratch because the data is not recoverable. To start from scratch, you have to drag the Office 2011 Identity folder (only if there are no other identities) to the Trash, and then restart Outlook.