I recently tried to send a video file that was too large via Outlook. Spinning wheel, then Outlook started crashing. Managed eventually to delete the email from my outbox, but Outlook now crashes every time, a couple of minutes after opening.
The error report is pasted below. Any help people can give would be much appreciated!
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_CRASH (SIGTRAP)
Date/Time: 2013-08-27 15:06:57 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.1.0.110310
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0:
# 1 0x9a00d7d2 in ( + 0x00000000)
# 2 0x99295003 in ( + 0x00000000)
# 3 0x02c9468e in ( + 0x00000000)
# 4 0x001266a8 in ( + 0x00000000)
# 5 0x02c895e7 in ( + 0x00000000)
# 6 0x02c89ace in ( + 0x00000000)
# 7 0x00126542 in ( + 0x00000000)
# 8 0x0012645f in ( + 0x00000000)
# 9 0x9101e9b4 in ( + 0x00000000)
# 10 0x94dc7406 in ( + 0x00000000)
# 11 0x94dc6da5 in ( + 0x00000000)
# 12 0x94dabbb2 in ( + 0x00000000)
# 13 0x94dab01a in ( + 0x00000000)
# 14 0x94daae8b in + 0x0000E7F0 ( + 0x00000000)
# 15 0x90b0bf5a in ( + 0x00000000)
# 16 0x90b0bcc9 in ( + 0x00000000)
# 17 0x90b0bb44 in ( + 0x00000000)
# 18 0x923f993a in ( + 0x00000000)
# 19 0x923f916c in ( + 0x00000000)
# 20 0x000d854a in ( + 0x00000000)
# 21 0x923ef5cc in ( + 0x00000000)
# 22 0x923925f6 in ( + 0x00000000)
# 23 0x000d09fa in ( + 0x00000000)
X86 Thread State:
eax: 0xffffffe1 ebx: 0xbff323e8 ecx: 0xbff3237c edx:0x9a00d7d2
edi: 0x00000020 esi: 0x00000003 ebp: 0xbff323b8 esp:0xbff3237c
ss: 0x00000023 eip: 0x9a00d7d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00000206
Thread 1:
# 1 0x9a0109ae in ( + 0x00000000)
# 2 0x96b037a9 in ( + 0x00000000)
X86 Thread State:
eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x9a0109ae
edi: 0x00000000 esi: 0x96b038a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x9a0109ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x9a00d8e6 in ( + 0x00000000)
# 2 0x9598b6b6 in ( + 0x00000000)
# 3 0x02c7019a in ( + 0x00000000)
# 4 0x02c6f866 in ( + 0x00000000)
# 5 0x02c6f7f1 in ( + 0x00000000)
# 6 0x02c70d8e in ( + 0x00000000)
# 7 0x958fa5b7 in ( + 0x00000000)
# 8 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x00000000 ecx: 0xb0288a7c edx:0x9a00d8e6
edi: 0x00000184 esi: 0xd8f81714 ebp: 0xb0288ac8 esp:0xb0288a7c
ss: 0x00000023 eip: 0x9a00d8e6 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 3:
# 1 0x9a00d7d2 in ( + 0x00000000)
# 2 0x99295003 in ( + 0x00000000)
# 3 0x99294e55 in ( + 0x00000000)
# 4 0x992950d4 in ( + 0x00000000)
# 5 0x02c94d18 in ( + 0x00000000)
# 6 0x02c93de2 in ( + 0x00000000)
# 7 0x02c93beb in ( + 0x00000000)
# 8 0x02c99596 in ( + 0x00000000)
# 9 0x0057ced5 in ( + 0x00000000)
# 10 0x0022c8c2 in ( + 0x00000000)
# 11 0x0022d8f1 in ( + 0x00000000)
# 12 0x0022f1ba in ( + 0x00000000)
# 13 0x004b931d in ( + 0x00000000)
# 14 0x02c94330 in ( + 0x00000000)
# 15 0x99294c4d in ( + 0x00000000)
# 16 0x958fa5b7 in ( + 0x00000000)
# 17 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0xffffffe1 ebx: 0xb0594c58 ecx: 0xb0594bec edx:0x9a00d7d2
edi: 0x00000020 esi: 0x00000003 ebp: 0xb0594c28 esp:0xb0594bec
ss: 0x00000023 eip: 0x9a00d7d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
Thread 4:
# 1 0x9a00d7d2 in ( + 0x00000000)
# 2 0x99295003 in ( + 0x00000000)
# 3 0x02c9468e in ( + 0x00000000)
# 4 0x02c94c0b in ( + 0x00000000)
# 5 0x0022d8c0 in ( + 0x00000000)
# 6 0x0022f1ba in ( + 0x00000000)
# 7 0x004b931d in ( + 0x00000000)
# 8 0x02c94330 in ( + 0x00000000)
# 9 0x99294c4d in ( + 0x00000000)
# 10 0x958fa5b7 in ( + 0x00000000)
# 11 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0xffffffe1 ebx: 0xb0698e18 ecx: 0xb0698dac edx:0x9a00d7d2
edi: 0x00000020 esi: 0x00000003 ebp: 0xb0698de8 esp:0xb0698dac
ss: 0x00000023 eip: 0x9a00d7d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
Thread 5:
# 1 0x9a00d7d2 in ( + 0x00000000)
# 2 0x99295003 in ( + 0x00000000)
# 3 0x02c9468e in ( + 0x00000000)
# 4 0x02c93cbf in ( + 0x00000000)
# 5 0x02c9955d in ( + 0x00000000)
# 6 0x0057d106 in ( + 0x00000000)
# 7 0x0022c8c2 in ( + 0x00000000)
# 8 0x0022d8f1 in ( + 0x00000000)
# 9 0x0022f1ba in ( + 0x00000000)
# 10 0x004b931d in ( + 0x00000000)
# 11 0x02c94330 in ( + 0x00000000)
# 12 0x99294c4d in ( + 0x00000000)
# 13 0x958fa5b7 in ( + 0x00000000)
# 14 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0xffffffe1 ebx: 0xb0616ce8 ecx: 0xb0616c7c edx:0x9a00d7d2
edi: 0x00000020 esi: 0x00000003 ebp: 0xb0616cb8 esp:0xb0616c7c
ss: 0x00000023 eip: 0x9a00d7d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
Thread 6 crashed:
# 1 0x02c70c2a in ( + 0x00000000)
# 2 0x958e68cb in ( + 0x00000000)
# 3 0xffffffff in ( + 0x00000000)
# 4 0x9a07252e in ( + 0x00000000)
# 5 0x91105bc4 in ( + 0x00000000)
# 6 0x94e6723c in ( + 0x00000000)
# 7 0x94d8b288 in ( + 0x00000000)
# 8 0x94dafa65 in ( + 0x00000000)
# 9 0x00548102 in ( + 0x00000000)
# 10 0x0050a1d0 in ( + 0x00000000)
# 11 0x00502a8c in ( + 0x00000000)
# 12 0x00482f5a in ( + 0x00000000)
# 13 0x00487212 in ( + 0x00000000)
# 14 0x002433fb in ( + 0x00000000)
# 15 0x0022d6c4 in ( + 0x00000000)
# 16 0x0022d928 in ( + 0x00000000)
# 17 0x0022f1ba in ( + 0x00000000)
# 18 0x004b931d in ( + 0x00000000)
# 19 0x02c94330 in ( + 0x00000000)
# 20 0x99294c4d in ( + 0x00000000)
# 21 0x958fa5b7 in ( + 0x00000000)
# 22 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0x02c70c20 ebx: 0x02c70b2d ecx: 0xb071952c edx:0x9a00fea2
edi: 0x02c7ab88 esi: 0x00000007 ebp: 0xb07195a8 esp:0xb0719560
ss: 0x00000023 eip: 0x02c70c2a cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010212
Thread 7:
# 1 0x9a00f8e2 in ( + 0x00000000)
# 2 0x959850e0 in ( + 0x00000000)
# 3 0x9a19b4b8 in ( + 0x00000000)
# 4 0x9a3b2f63 in ( + 0x00000000)
# 5 0x9a19943c in ( + 0x00000000)
# 6 0x9a3c88a0 in ( + 0x00000000)
# 7 0x958fa5b7 in ( + 0x00000000)
# 8 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0x00000131 ebx: 0x0000a800 ecx: 0xb030ae4c edx:0x9a00f8e2
edi: 0x0000a701 esi: 0x00000000 ebp: 0xb030aed8 esp:0xb030ae4c
ss: 0x00000023 eip: 0x9a00f8e2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 8:
# 1 0x9a00f8e2 in ( + 0x00000000)
# 2 0x95985095 in ( + 0x00000000)
# 3 0x9a31daa6 in ( + 0x00000000)
# 4 0x9a31d99e in ( + 0x00000000)
# 5 0x9a19943c in ( + 0x00000000)
# 6 0x9a3c88a0 in ( + 0x00000000)
# 7 0x958fa5b7 in ( + 0x00000000)
# 8 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0x00000131 ebx: 0x00001200 ecx: 0xb0490e2c edx:0x9a00f8e2
edi: 0x00001000 esi: 0x00001000 ebp: 0xb0490eb8 esp:0xb0490e2c
ss: 0x00000023 eip: 0x9a00f8e2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 9:
# 1 0x9a00f8e2 in ( + 0x00000000)
# 2 0x95985095 in ( + 0x00000000)
# 3 0x9a31daa6 in ( + 0x00000000)
# 4 0x9a31d99e in ( + 0x00000000)
# 5 0x9a19943c in ( + 0x00000000)
# 6 0x9a3c88a0 in ( + 0x00000000)
# 7 0x958fa5b7 in ( + 0x00000000)
# 8 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0x00000131 ebx: 0x00001300 ecx: 0xb081ee2c edx:0x9a00f8e2
edi: 0x00001000 esi: 0x00001000 ebp: 0xb081eeb8 esp:0xb081ee2c
ss: 0x00000023 eip: 0x9a00f8e2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 10:
# 1 0x9a00f8e2 in ( + 0x00000000)
# 2 0x95985095 in ( + 0x00000000)
# 3 0x9a31daa6 in ( + 0x00000000)
# 4 0x9a31d99e in ( + 0x00000000)
# 5 0x9a19943c in ( + 0x00000000)
# 6 0x9a3c88a0 in ( + 0x00000000)
# 7 0x958fa5b7 in ( + 0x00000000)
# 8 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0x00000131 ebx: 0x00001100 ecx: 0xb08a0e2c edx:0x9a00f8e2
edi: 0x00001001 esi: 0x00001000 ebp: 0xb08a0eb8 esp:0xb08a0e2c
ss: 0x00000023 eip: 0x9a00f8e2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 11:
# 1 0x9a00d7d2 in ( + 0x00000000)
# 2 0x94da5f79 in ( + 0x00000000)
# 3 0x94dab95f in ( + 0x00000000)
# 4 0x94dab01a in ( + 0x00000000)
# 5 0x94daae8b in + 0x0000E7F0 ( + 0x00000000)
# 6 0x90fdf37a in ( + 0x00000000)
# 7 0x91043448 in ( + 0x00000000)
# 8 0x910433cb in ( + 0x00000000)
# 9 0x958fa5b7 in ( + 0x00000000)
# 10 0x958e4d4e in ( + 0x00000000)
X86 Thread State:
eax: 0xffffffe1 ebx: 0xb0922030 ecx: 0xb0921f2c edx:0x9a00d7d2
edi: 0x00000c00 esi: 0x07000006 ebp: 0xb0921f68 esp:0xb0921f2c
ss: 0x00000023 eip: 0x9a00d7d2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206
Loaded modules:
Operating System Information
Operating System: Mac OS X 10.8.4 (Build 12E55)
CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1084
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280
Microsoft Application Information:
Error Reporting UUID: 4E4FB8F6-8F64-40D7-A076-8AA26D7D64EB
Time from launch: 0 hours, 3 minutes, 29 seconds
Total errors on this client: 8
Best Answer
Try rebuilding the Outlook database.