microsoft-officeupdateswindows 7
Brand new Dell desktop with Windows 7 Ultimate.
Windows Update works fine until I add MS office 2007 and then change Windows update to "Get updates for other Microsoft products. Then the error starts to appear.
When I change it back to update only windows, the error goes away.
My guess is, you need to get MS Office (any version), and install it. [I'm assuming you're using OpenOffice. Or something else? If you're already using MSOffice, which version of MSOffice?]
You can ignore the errors by "hiding the updates".
You can do this by right-clicking the update, and then clicking "Hide Update".
Solved.
I haven't heard back from Microsoft Support since sending them my log files, but I got some time to take a look myself. Here's a relevant snippet:
+++++++++++ PT: Synchronizing server updates +++++++++++
+ ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
Timeout for accelerated install is already set
WARNING: Cached cookie has expired or new PID is available
WARNING: PTWarn: Anonymous plug-in skipped for WU
Triggering accelerated install by calling UpdateNow
No installable updates are available
WARNING: Send failed with hr = 80072efe.
WARNING: SendRequest failed with hr = 80072efe. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <>
WARNING: WinHttp: SendRequestUsingProxy failed for <http://download.windowsupdate.com/msdownload/update/common/2009/06/2803268_2cf7737e73bd31ae709b14a95c8d2ecb7eccfbf3.cab>. error 0x80072efe
WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efe
WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072efe
WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072efe
Note the failure to download http://download.windowsupdate.com/msdownload/update/common/2009/06/2803268_2cf7737e73bd31ae709b14a95c8d2ecb7eccfbf3.cab.
I tried to download this CAB file from a browser, which didn't work. I then tried wget (in cygwin) which didn't work and reported "Connection reset by peer". I also had the same problem downloading the CAB file from Linux machines on my home network, so it was not an issue with the Windows machines themselves.
To cut a long story short, I finally tracked down the problem to my router, which is running DD-WRT.
Apparently I must have enabled the "Filter ActiveX" option about a month ago and forgotten that I'd done so.
Given the security problems with ActiveX, this sounds like a sensible option to activate, but upon reading the help... not so much!
Filter ActiveX Blocks HTTP requests containing a URL ending in ".ocx" or ".cab".
Yes... that would certainly cause problems! Unticking this and applying the settings to the router has cured the problem on both of my Windows machines, as you'd expect.
Thanks everyone for your help & suggestions, hope this is of use to someone else.
Best Answer
just ran into this odd issue. This is what worked for me:
Step 1: Change Windows Updates Settings Right click on the Start button (bottom-left) and select Control Panel. Or, if you prefer the gesture approach, go to the bottom-right corner and then click on Settings -> Control Panel.
Click on Windows Update and then, in the left column, select Change settings.
Step 2: Deactivate everything Change Windows Updates settings to “Never Check for Updates“. Also make sure to turn off the “Give me recommended updates the same way I receive important updates” and the “Give me updates for other Microsoft products when I update Windows” options by remove the checkmark on both. Don’t worry, you’ll be able to set them back on in a while.
Step 3: Perform a manual Update Select the “Check for updates” and perform a Windows Update manually.
Step 4: Put everything back on As soon as the update finishes, restart the system (if needed), then open Control Panel > Windows Update again and reactivate all the options you previously had – and/or you want to activate. They should work as expected from now on: if not, you’ll have to repeat these 4 steps again until it will eventually fix.
I've also tried to explain the whole process in the following post: http://www.ryadel.com/2015/07/18/windows-8-1-how-to-fix-windows-update-error-8024402f/