Windows Update Error 80244019 after long time searching for updates

windowswindows 7windows update

I have not updated my Windows system for over 5 months now (Windows 7, 64bit, SP1). This happened by mistake, not on purpose, because Windows update was set to install updates manually with prompting at 3:00 am.

Today I tried to install the updates. The following happened in sequence:

  1. I started updating a set of files totalling to 400 Mb or so, but I had to cancle after 1 minute, because Windows had to restart for a different reason.

  2. After restart, I started update manually again, but it hang on "preparing system for installation".

  3. Subsequently I ran the Windows update fix tool: https://support.microsoft.com/en-gb/gp/windows-update-issues/en

This lead to a partial fix only. The tool ran unfortunately in German. It says "Windows update error" in the second row and the first two items say "not fixed" enter image description here

  1. I ran the update tool again. Now apparently it was reset, since the earlier runs were not visible anymore. I had to search for updates again, which took a long time (3 hours). Then it stopped with error 80244019. See image. It says in german unknown error 80244019. enter image description here

  2. I am now trying to run fix: https://support.microsoft.com/en-us/kb/3102810 right now, but this fix says "Searching for updates on this computer" and does not show progress so far.

  3. After installation of this fix, Windows Update found and installed the updates successfully again.

  4. However: it only find Windows updates and in fact it says "You receive updates: only for windows" on the start page. In fact I remember unchecking a box for "receiving updates for other Microsoft products" following an advice in this thread: Windows Update fails with code 80244019. I did this before installing the MSU in step 5. Now, however, I cannot find this check box back in the MSU setting. See image. How can I now configure MSU to find MS Office updates etc.? enter image description here

Screenshot translation: There are only two check boxes: "Make available recommended updates in the same way as critical updates" and "Allow all users to install updates". An option to to switch on searching for other updates is missing.

Edit: I found a screenshot on MS Office Help which shows how MSU should look and in fact looked before I updated it in step 5. You can see that the checkbox for "other MS products" which is checked in the example disappeared. It is the box I unchecked before step 5. In fact there is another checkbox below the yellow marked area which also disappeared after the MSU update. Very strange.

enter image description here

Again I need your help; perhaps this is a new topic and would deserve a new thread, but because it occures following the fix of the 80244019 problem, I leave it here.

EDIT 2: I opened a new thread adressing the new issue described in step 7 only here: Microsoft update (MSU) does not find updates for other Microsoft products (e.g. Office) after MSU update

Best Answer

To fix the update problem install https://support.microsoft.com/en-us/kb/3102810.

To fix the missing checkbox problem after the update follow instructions in Microsoft update (MSU) does not find updates for other Microsoft products (e.g. Office) after MSU update.

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