On my iPod Touch, my mom changed the password to Apple/iTunes and I have a new iTunes gift card but I have to answer security questions and my mom and I both don't know them. How can I do this?
How to reset/change the security questions on the iPod Touch
apple-idipod-touchitunesSecurity
Related Solutions
Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
You can't see the link as you only get a few attempts at getting the answers correct.
If you can't reset your security questions
Contact Apple Support in either of these circumstances:
You don't see the link to send a reset email, which means you don't have a rescue address.
You see the link to send a reset email, but you don't have access to email at the rescue address.
A temporary support PIN isn't usually required, but Apple may ask you to generate a PIN if your identity needs to be verified.
Related Question
- ICloud – Apple ID – Security questions reset
- Change security question without calling apple
- IOS – iPod touch reset and new Apple ID
- How to reset security questions if I forgot them
- Management of security questions in AppleID authentication
- Are security questions no longer required for Apple ID account security
Best Answer
Apple's support article explains how to use a rescue email to reset the questions should you enter them and then forget them.
It has a link at the bottom where you can contact Apple's support if you can't get them reset yourself.