I have my AppleID, password and access to the email account registered to the ID. But I don't have the answers to the security questions. I have not used the account since it was set up in 2014 and I'm 99% certain that I didn't set up security questions at the time because if I had I would have used my password manager to create and store random strings as answers, and I have nothing saved. I can reset my password easily enough but I actually can't login. The option to reset security questions requires you to answer a security question!! Like doh, if I could do that I wouldn't need to reset them.I do think this is ridiculous. I got Apple support to phone me and the best they could suggest is change the password to a strong random one (it is anyway) and abandon the account! Anyone have any other ideas?
Management of security questions in AppleID authentication
apple-idpasswordSecurity
Related Solutions
Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
No - Apple won't email you security questions.
You can self-serve at https://iforgot.apple.com or interact with Apple support. Emailing those questions would be a large security breach given that email encryption is not commonplace or supported for Apple's consumer support division.
Best Answer
You can go to iforgot.apple.com and then enter your Apple ID email address and then the captcha code there. Then choose continue and reset security questions. Next you choose how you want to reset it (get an email with a link or enter the password). Then you can change the security questions.
Apple Support can reset the password for you. All you need to do is to get verified. You need to attempt to sign in to the Apple ID site. When it asks for your security questions there is an option there that says Get Support PIN. Apple Support needs that PIN as 1 way to verify you. Then all they need next is one of the following:
After that they can reset the questions.
Best of luck.