My cousin wanted to buy something from the app store. I let her use my account to do so. It asked us to answer security questions but I couldn't remember them. So I tried to reset it but the link to reset my questions ended in .cim instead of .com. So I couldn't send a link to reset them. What should I do?
Can’t remember security questions and rescue email ends with .cim instead of .com so I can’t use it to reset the questions
apple-idSecurity
Related Solutions
Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
I followed those same instructions and my link appears as below:
This comes after step 6 in the Apple instructions.
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Best Answer
Apple has support personnel to help with Apple ID and purchase issues.
You can use the "if you don't have a rescue email address" link to get in touch with a human. You may want to search for the answers and/or see if you have another old email address as the rescue address in addition to the one with a typo. Also, if you can document what purchases you have made in the past that sometimes helps establish your identity when calling or emailing in to support.
They will have a script to see if they can help you based on your particular account and how you set it up.