activation-lockapple-idpassword
I was having problems with my daughter’s iPhone 5s touch screen. I was advised to do a factory reset, as this could rectify the problem. After I did this I encountered Activation Lock.
You’ve guessed it, she can’t remember her Apple ID password. We tried to reset it, since she can’t remember her email password either, we can’t login to her email. We then opted for the security questions, but it’s rejecting her date of birth.
What options do we have?
First, just clearing my doubt, did he try checking the mail in a popular browser or any device? , just a guess, may be due to the browser agent, he might not be able to view the image or link.
Now if this is not working he has another option to use the secret question option. If he doesn't remember that , just ask him to mail apple support with his mail id and username ,and they can help you , they really do too..
Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
Best Answer
Head on over to https://iforgot.apple.com/ and see if you can get your situation sorted out—although I’m not sure you’ll get any more options than what you already went through.
If that fails, you’ll need to contact Apple directly and be prepared to prove that the iPhone is indeed yours/your daughter’s.