After the January-2016 firmware update for the surface pro 4, I can no longer use my blue tooth Microsoft arc mouse. The blue tooth settings show that it is paired, yet I get no response. I cannot remove the mouse using manage blue tooth devices as this action fails every time. The device is also not found when in paring mode.
Is there another way to remove the device manually?
Windows – surface pro 4 no longer connect to bluetooth mouse
bluetoothmicrosoft-surface-promousewindows 10
Best Answer
hold windows key and R type in services.msc and select services.
The dialog box that opens has a long list of stuff but look for BLUETOOTH SUPPORT SERVICE. Double click to open. Make sure it is AUTOMATIC. Go to the LOG tab. Choose THIS ACCOUNT and type in LOCAL SERVICE. A list of password (a 15-dot string) would appear. Delete all the password in the PASSWORD and under CONFIRM. Choose Okay.
It will ask you to restart the service. Once restarted, turn on your bluetooth adaptor again. Put your mouse in pairing mode and add the mouse.
See if this works for you.