I have a surface pro 3 with windows 8.1 and currently installed microsoft sculpt touch mouse and creative inspire 2 sound system.
I have bought a new bluetooth microsoft sculpt mobile keyboard.
The keyboard is not recognized by my surface. It is recognized by a friend's surface.
Why ?
So I've tried to uninstall all my bluetooth devices and when I do so from the device manager, than remove them from bluetooth seetings, making sure ghost related devices are removed too, they still reappear, even if those devices are off.
Why ? How can I reset my entire bluetooth configuration ? How can I have my surface recognize my keyboard ?
(all simple solutions have been tested : rebooting, disconnecting, changing battery, put the devices close enough… and as I said, the keyboard is working fine on another surface which had no other bluetooth device)
EDIT :
I tried that too, without success, everything re-appears :
https://stackoverflow.com/questions/5964685/how-do-i-totally-delete-reset-bluetooth-settings-in-windows-7
Best Answer
Wow, I finally found the solution. It's crazy the time we can lose for such basic services.
From : http://www.tomshardware.co.uk/forum/63589-63-cannot-remove-bluetooth-mouse-devices-window