I have gotten a new email account with the following details:
Email address: name@server.com
Type: IMAP
Incoming/Outgoing mail server: server.com
Username: name@server.com
Password: password
Outgoing: port 587 TLS
Incoming: port 993 SSL
I have set up an account on both Thunderbird and Outlook 2010 and have the same problem: I can send emails but not receive. When I ask the client(s) to receive emails I get no error, just a few quick messages about connecting that end with a "no new messages" message.
- The fact that I can properly send emails probably means that the authentication is working (using "normal password").
- The fact that both clients show the same behavior probably means it's not a client issue.
- The fact that I get no error probably means that the ports and encryption protocol are set correctly (I tried to play around with these and I get connection timeouts in most cases).
Where could the problem be? How can I receive emails?
Best Answer
First, test the email by sending an email to yourself. If you don't receive it back, then you definitely have a problem.
Standard non-Microsoft E-mail typically uses two different protocols: an SMTP server for sending/outgoing, and an IMAP or POP3 server for receiving/incoming.
Sometimes they can be the same server, sometimes they are different. So it may be that your incoming server is incorrect (and different from your outgoing server), or the settings such as Use SSL, etc. are not correct.
Also make sure the incoming mail is using the right protocol, if your provider only supports POP3, IMAP won't work.
If you are using a free email provider you may need to pay them to get POP3/IMAP access, though if you can use their outgoing server without problems, then it's very likely a settings issue.