The girlfriend's computer is giving me a headache.
It's a relatively new computer, less than a year old, Windows 7. She connects over wi-fi to Uverse. She uses Firefox, the latest version and has the AdBlock Plus plugin. She complained that her computer was slow, so I took a look. Firefox starts up fast enough and loads Google as her homepage. Trying to search for something is painfully slow. Bing, Yahoo and other sites load quickly.
I can ping google.com. Netstat shows me connections to Google servers, but pages never finish. When she tries to sign in, the image on the bottom left of the Google login form never loads.
I disabled AdBlock, but that doesn't help.
I opened up IE and it loads Google pages with no problem. I installed Chrome and it works fine too. It's just Firefox and Google.
Right now she's using Chrome and giving me dirty looks for not being able to fix her computer. Can anyone help?
Best Answer
I have no specific idea what could cause this, but it might be related to Google using SPDY, so you might want to check if other SPDY enabled sites like Twitter have the same problem or if the problem stays when you disable SPDY in Firefox by opening about:config in the address bar and setting network.http.spdy.enabled to false. Testing with a new profile (by running
firefox.exe -p) would also be interesting. If this does not help the problem is rather in a anti-malware product or similar, that hooks HTTP connections. A proxy also might cause problems. For more generic troubleshooting hints for Firefox see http://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems.