Excel – Getting Excel to handle CRLF’s correctly in CSV

Those files are distributed? downloaded? Locally generated?

I think the unique way to solve your issue without access to the user's PC and without him to have to do something different of "double-click" on the file is to convert the files to .xls before distibuting or placing to download or to generate a .xls (or another format that works) instead of a .csv file. You can do that with a script or manually with a working Excel, depending on the number of files and the way they are generated.

Use LibreOffice to open the file, then save in desired format: I had exactly the same problem you described when trying to use Excel 2010 to read UTF-8 MySQL data with multi-line Japanese text in some fields exported as quoted CSV with \r\n used for end-of-record (tried \r and \n also with no difference in Excel's behaviour). LibreOffice 4.1.3 imported the CSV file correctly, and I could save it in Excel 2010 xlsx format and thereafter open the xlsx file correctly in Excel.