Windows – Cannot Install Windows 7 SP1 (64-bit)

windows 7windows update

I have tried every way I know how to get Windows 7 SP1 to install. It fails every time. Below is what looks like the relevant contents of the CBS.Log file. If there are further details that would help or more information I can gather, I will get it.

2011-08-15 10:32:52, Info                  CBS    Startup: Package: Package_for_KB976902~31bf3856ad364e35~amd64~~6.1.1.17514 completed startup processing, new state: Installed, original: Installed, targeted: Installed.  hr = 0x80070490
2011-08-15 10:32:52, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x80070490, failure source: CBS Other, start state: Partially Installed, target state: Installed, client id: SP Coordinater Engine
2011-08-15 10:32:52, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-08-15 10:32:52, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2011-08-15 10:32:52, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...
2011-08-15 10:32:52, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Partially Installed, original: Partially Installed, target: Installed, status: 0x80070490, failure source: CBS Other, failure details: "(null)", client id: SP Coordinater Engine, initiated offline: False, execution sequence: 517, first merged sequence: 517
2011-08-15 10:32:52, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457924, sample type: Standard
2011-08-15 10:32:52, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard

I have downloaded the service pack and ran it from the EXE, I have installed it from Windows Update, I have ran all the "troubleshooting" trouble shots I could find. Nothing has worked so far.

Any advice would be appreciated.

Best Answer

It looks like the hr = 0x80070490 is an error. Which led me eventually to: http://support.microsoft.com/kb/971058 from what I can tell there are missing components or something not setup properly, but the above links is to a "fixit" that should take care of the problem