Windows – Can’t download iTunes

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I wish to download iTunes to my MS Windows (Windows 7 Home Premium, 64-bit) computer. So I surf to http://www.apple.com/itunes/download/ and discover a "Download iTunes" header. Beneath it is
a set of options for receiving e-mail, and a "Download Now" button.

I fill in the options, click "Download Now", and a dialog box opens asking me whether to download the file or to cancel. I choose to download it (and where to save it to), even as the browser surfs to a confirmation ("Now that you’ve downloaded iTunes") page. The dialog box closes, and nothing gets downloaded. The browser's "Downloads" window does not show that any attempt to download a file from Apple had been made.

  1. What gives? I mean, what's going on here? Why can't I download iTunes?
  2. Does anyone have a solution, or at least a workaround, please?

I've tried this also from https://: also no dice. I'm doing this on Firefox 21.0, both in usual and in "Private Browsing" modes.

Best Answer

Apple doesn't have a downloads page to directly download iTunes - and the link typically goes to a content delivery network.

In june, you could temporarily try downloading from https://secure-appldnld.apple.com/iTunes11/091-6059.20130605.205Rf/iTunesSetup.exe but this URL will likely change or fail in the near future. In September, the link is now https://secure-appldnld.apple.com/iTunes11/041-8597.20130918.PmmEw/iTunesSetup.exe so you can see trying to pass around direct links is not a good general solution.

The best thing to do in this case is check that you don't have any DNS blockers or other web site plug in that attempt to control / restrict downloads and try refreshing that page (or try in another browser).

Apple support might also be a good place to open a ticket, since they usually support people looking to use iTunes or Apple ID for free since you can't spend money with them without these accounts and tools.

Other things to try:

  • Change your network (have a friend download the file from a different router / internet connection) and share it over Dropbox or other means - this would fix DNS issues or other network effects.
  • Change your browser - if Chrome or Firefox have add-ons, blockers, etc. - try disabling all browser scripts and extensions or even another browser like Opera or Lynx or Safari
  • Change your computer - downloading from another computer might show the problem is with DNS settings or something else specific to your PC.
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