I'm running OS X Yosemite 10.10.2 on my Mac Book Pro Retina 15" early 2013 and find that starting back around Mavericks, my Adobe Acrobat Pro X and now XI crashes frequently. Sometimes with Yosemite, I also see the finder crashing. I'm not seeing issues with other applications. I visited the genius bar today and the person there suggested to re-image my computer. I'm hesitant to do this because it is a big time commitment and I'm not convinced it will resolve the issue. I would have to back up everything and deactivate all my software, re-image, and then reinstall all my software. I imagine this would take around 5 hours to complete all those steps.
I report the crash to apple each time it occurs, but not sure that has any effect, as I've been reporting for a long time now, and it still persists.
Is this likely a corruption of the operating system that a reinstall would fix or is this just a bug that would return upon re-image? If it is a corruption of the OS, is there any other way to repair without doing a clean install that would take me many hours?
Here is a portion of an example report:
Process: AdobeAcrobat [17873]
Path: /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 11.0.10 (11.0.10)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: AdobeAcrobat [17873]
User ID: 501
Date/Time: 2015-04-18 15:17:53.952 -0700
OS Version: Mac OS X 10.10.2 (14C1514)
Report Version: 11
Anonymous UUID: 7B757609-35C3-B7BB-84EC-1AC63CF2BA4E
Sleep/Wake UUID: 45283618-7C54-421C-A586-690BB5BFB1CA
Time Awake Since Boot: 520000 seconds
Time Since Wake: 320 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::exception: std::exception
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x9626169a __pthread_kill + 10
1 libsystem_pthread.dylib 0x9a09ff19 pthread_kill + 101
2 libsystem_c.dylib 0x96067eee abort + 156
3 libc++abi.dylib 0x906412f9 abort_message + 169
4 libc++abi.dylib 0x90664483 default_terminate_handler() + 272
5 libc++abi.dylib 0x90661ac0 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x906614db __cxa_throw + 122
7 com.adobe.AcrobatPlugin.TouchUp 0x16811d15 0x16732000 + 916757
8 com.adobe.AcrobatPlugin.TouchUp 0x169ef3ae 0x16732000 + 2872238
9 com.adobe.AcrobatPlugin.TouchUp 0x169d4e43 0x16732000 + 2764355
10 com.adobe.AcrobatPlugin.TouchUp 0x169d7aa1 0x16732000 + 2775713
11 com.adobe.AcrobatPlugin.TouchUp 0x169d7848 0x16732000 + 2775112
12 com.adobe.AcrobatPlugin.TouchUp 0x16972070 0x16732000 + 2359408
13 com.adobe.AcrobatPlugin.TouchUp 0x1697170f 0x16732000 + 2357007
14 com.adobe.AcrobatPlugin.TouchUp 0x16971651 0x16732000 + 2356817
15 com.adobe.AcrobatPlugin.TouchUp 0x1696800f 0x16732000 + 2318351
16 com.adobe.Acrobat.framework 0x012a74bd AcroSecurityBailOutImpl + 15701471
17 com.adobe.Acrobat.framework 0x01192d24 AcroSecurityBailOutImpl + 14569030
18 com.adobe.Acrobat.framework 0x011940a7 AcroSecurityBailOutImpl + 14574025
19 com.adobe.Acrobat.framework 0x00e54213 AcroSecurityBailOutImpl + 11166517
20 com.adobe.Acrobat.framework 0x00e51981 AcroSecurityBailOutImpl + 11156131
21 com.adobe.AcrobatPlugin.Comments 0x0aaa31ef 0xa8ad000 + 2056687
22 com.adobe.AcrobatPlugin.Comments 0x0aaa4b66 0xa8ad000 + 2063206
23 com.adobe.AcrobatPlugin.Comments 0x0aad7510 0xa8ad000 + 2270480
24 com.adobe.AcrobatPlugin.Comments 0x0aae0856 0xa8ad000 + 2308182
25 com.adobe.AcrobatPlugin.Comments 0x0aca9c29 0xa8ad000 + 4181033
26 com.adobe.AcrobatPlugin.Comments 0x0aca81f7 0xa8ad000 + 4174327
27 com.adobe.AcrobatPlugin.AcroForm 0x1b76510c 0x1b3cf000 + 3760396
28 com.adobe.AcrobatPlugin.DigSig 0x16dcbeb8 0x16db6000 + 89784
29 com.adobe.Acrobat.framework 0x01191dce AcroSecurityBailOutImpl + 14565104
30 com.adobe.Acrobat.framework 0x0069e235 AcroSecurityBailOutImpl + 3081047
31 com.adobe.Acrobat.framework 0x0069f445 AcroSecurityBailOutImpl + 3085671
32 com.adobe.Acrobat.framework 0x006aedc5 AcroSecurityBailOutImpl + 3149543
33 com.adobe.Acrobat.framework 0x0069f7a7 AcroSecurityBailOutImpl + 3086537
34 com.adobe.Acrobat.framework 0x00ae47c3 AcroSecurityBailOutImpl + 7563493
35 com.adobe.AcrobatPlugin.Comments 0x0aa0c3dd 0xa8ad000 + 1438685
36 com.adobe.AcrobatPlugin.Scan 0x0b4c91cf 0xb4c3000 + 25039
37 com.adobe.Acrobat.framework 0x0069165d AcroSecurityBailOutImpl + 3028863
38 com.adobe.Acrobat.framework 0x0073a880 AcroSecurityBailOutImpl + 3721634
39 com.adobe.Acrobat.framework 0x0073a921 AcroSecurityBailOutImpl + 3721795
40 com.adobe.Acrobat.framework 0x0097bc5e AcroSecurityBailOutImpl + 6086016
41 com.adobe.Acrobat.framework 0x006da2f8 AcroSecurityBailOutImpl + 3327002
42 com.adobe.Acrobat.framework 0x006da456 AcroSecurityBailOutImpl + 3327352
43 com.adobe.Acrobat.framework 0x00c0cec6 AcroSecurityBailOutImpl + 8777704
44 com.adobe.Acrobat.framework 0x00c0a95a AcroSecurityBailOutImpl + 8768124
45 com.adobe.Acrobat.framework 0x003361b8 RunAcrobat + 3282588
46 libobjc.A.dylib 0x9836d853 -[NSObject performSelector:withObject:] + 70
47 com.apple.AppKit 0x96f163de __36-[NSApplication sendAction:to:from:]_block_invoke + 51
48 libsystem_trace.dylib 0x92806c03 _os_activity_initiate + 89
49 com.apple.AppKit 0x96d88b57 -[NSApplication sendAction:to:from:] + 602
50 com.apple.AppKit 0x96da4c19 -[NSMenuItem _corePerformAction] + 479
51 com.apple.AppKit 0x96da48fe -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 162
52 com.apple.AppKit 0x96da3f8a -[NSMenu _performActionWithHighlightingForItemAtIndex:sendAccessibilityNotification:] + 79
53 com.apple.AppKit 0x9711c7bb __38-[NSMenu performActionForItemAtIndex:]_block_invoke + 52
54 libsystem_trace.dylib 0x92806c03 _os_activity_initiate + 89
55 com.apple.AppKit 0x96df5cdf -[NSMenu performActionForItemAtIndex:] + 141
56 com.apple.AppKit 0x96df5c3e -[NSMenu _internalPerformActionForItemAtIndex:] + 45
57 com.apple.AppKit 0x96df5c05 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 106
58 com.apple.AppKit 0x96df5a52 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 120
59 com.apple.AppKit 0x96d99667 NSSLMMenuEventHandler + 679
60 com.apple.HIToolbox 0x9afea624 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
61 com.apple.HIToolbox 0x9ae34651 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2291
62 com.apple.HIToolbox 0x9ae3362c SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 402
63 com.apple.HIToolbox 0x9ae46e65 SendEventToEventTarget + 88
64 com.apple.HIToolbox 0x9afea4a2 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 447
65 com.apple.HIToolbox 0x9aeab1fc SendMenuCommandWithContextAndModifiers + 72
66 com.apple.HIToolbox 0x9aeab1a8 SendMenuItemSelectedEvent + 207
67 com.apple.HIToolbox 0x9aeab06c FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 145
68 com.apple.HIToolbox 0x9b041c96 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 775
69 com.apple.HIToolbox 0x9aeb239a _HandleMenuSelection2 + 512
70 com.apple.HIToolbox 0x9aeb2184 _HandleMenuSelection + 55
71 com.apple.AppKit 0x96d186ab _NSHandleCarbonMenuEvent + 359
72 com.apple.AppKit 0x96ba35f1 _DPSNextEvent + 1702
73 com.apple.AppKit 0x96ba2a71 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 186
74 com.apple.AppKit 0x96b9502c -[NSApplication run] + 907
75 com.adobe.Acrobat.framework 0x000164d2 RunAcrobat + 6582
76 com.adobe.Acrobat.framework 0x00014c4f RunAcrobat + 307
77 com.adobe.Acrobat.Pro 0x00005ed5 main + 91
78 com.adobe.Acrobat.Pro 0x00005e71 start + 53
[...]
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 30
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 6662655
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=362.8M resident=132.3M(36%) swapped_out_or_unallocated=230.5M(64%)
Writable regions: Total=557.5M written=183.3M(33%) resident=316.4M(57%) swapped_out=148K(0%) unallocated=241.1M(43%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.2M
Activity Tracing 2048K
CG backing stores 32.5M
CG image 1924K
CG shared images 624K
CoreAnimation 32.6M
CoreAnimation (reserved) 4K reserved VM address space (unallocated)
CoreGraphics 8K
CoreImage 72K
CoreUI image data 676K
Foundation 4K
IOKit 102.8M
Image IO 144K
Kernel Alloc Once 4K
MALLOC 344.5M
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 156K
OpenCL 76K
OpenGL GLSL 128K
Stack 78.3M
VM_ALLOCATE 18.9M
__DATA 23.8M
__GLSLBUILTINS 2588K
__IMAGE 528K
__IMPORT 24K
__LINKEDIT 54.2M
__OBJC 5056K
__TEXT 308.6M
__UNICODE 544K
mapped file 524.2M
shared memory 68K
=========== =======
TOTAL 1.5G
TOTAL, minus reserved VM space 1.5G
Model: MacBookPro10,1, BootROM MBP101.00EE.B07, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SD512E, 500.28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Hub
USB Device: C-Media USB Audio Device
USB Device: Composite Device
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4
You can see the complete report here, which is too big to include in this question.
I don't have a reliable way to cause either the Finder or Acrobat to crash. The Finder crashes are much rarer. For Acrobat, I do notice a couple patterns:
- Crashes sometimes occur just after saving the document (this is the case for the above crash report).
- Crashes sometimes occur related to adding text to the document via the
Add Texttool under Content Editing.
In either case, it seems that mouse movements might trigger the issue and thus I think I might be reducing the probability of crashing by avoiding mouse movements for a bit after either of the above two actions.
Here is the Etre Check report for my system.
Best Answer
I wouldn't reinstall an operating system because one application is misbehaving. That doesn't really make any sense. This could just be a bug in Adobe's software. If there is a way to report bugs to Adobe I'd try that, I'm sure they'll be more interested in faults in their own software than Apple will be in what is to them third-party software.
Anyway.
The first thing I'd do is make sure I had all the latest updates installed. This could be a bug that someone has already reported and Adobe have fixed. It looks like you do have the latest version of Adobe Acrobat XI though.
The second thing I'd do is I would try the application within a new account. As you use an application is creates all kind of settings, cache, etc files throughout your account. Create a new account, which will essentially be starting from scratch without these files and see if it works reliably there without crashing. If it does then the case of the crashes are something within your own account.
The third thing would be to try cleaning up after the application in your own account. So locate all the files that Adobe Acrobat has created within your account and either delete or temporarily rename them (caches under /User/USERNAME/Library/Caches/Adobe..., preferences under /User/USERNAME/Library/Preferences, perhaps other files in something like /User/USERNAME/Library/Adobe, etc). And then try the application again. You can try this a step at a time, to try to identify which is causing the problem.
If there are a serious of steps you follow that reliably cause the application to crash, please update your question and we might be able to give a more specific answer.