MacOS – Cannot update Microsoft Office Word 2011 to 14.2.3 on OSX

macbook promacosms officesoftware-update

I just purchased Microsoft Office 2011 for MAC and installed it on my rMBP OSX 10.8.2 running Mountain Lion. The installed version from purchase is 14.2.0. I tried installing 14.2.3 but it failed due to a specific file that was not found :

Office 14.2.3 can't be installed on this disk.
A version of the software required to install this update was not found on this volume.

So I went to the site and downloaded 14.2.1, but that didn't install either with the same message. Also tried 14.2.2, but still the same error.

I want to add that the actual installation failed (tried twice), however Office 2011 appeared in the application folders and Word works fine.

Not sure what can be causing this, any idea ?

Best Answer

I had this issue once. I ended up backing up my data via Time Machine (for a get out of jail card) and then removing Office in it's entirety, rebooted my Macbook Pro, and then proceeded to reinstall Office 2011. Once I had the Office suite reinstalled the software allowed me to apply all subsequent updates without issue. This worked for my particular instances / issue, results may vary depending on software environment.

Related Question