Issues with Google + Auto Backup, how to troubleshoot

backupgooglevideo

I'm trying to set up a Mac to auto sync pictures and videos already available on the Mac with Google+, mostly because they allow an unlimited amount of photos and videos to be uploaded as long as they are downsized to X amount of pixels, which is fine by me (edit: I'll also accept suggestions on other services to use as a resolution to this problem, as long as they also allow unlimited storage for videos and images).

So I have installed the software, it seemingly works fine as pictures and videos are indeed showing up in Google+, but two things are worrying me.

  1. When I click the icon in the task bar, it tells me that there is a total of 3000 or so items to backup. However, it consistently stops at random numbers. This time, it has stopped at around 1400/3000. It stops at different times, which brings me to:
  2. Every time I restart the application, for example by restarting or logging out, the counter "resets". It starts counting from 0 up to 3000, slowly, which indicates to me that it doesn't understand that a lot of these things are already uploaded. It then freezes at some other random number.

I have tried running the app both via Wi-Fi and via Ethernet (with Wi-Fi shut off, to be sure), but this doesn't seem to affect the end result at all.

So where do I go from here? Googling for troubleshooting steps have proven useless, are there any logs I can look at or any verbose way (command line?) of running this application to try and figure out what is going on?

Thank you in advance!

Update: Taking a hint from this post I have tried disabling the resizing functionality, I will report back if this allows the backup to proceed beyond X of 3000.

Best Answer

I Have the same problem (MAC Yosemite 10.10.1). It seems to occur when the computer goes into sleep mode. The auto bu process doesn't pick up again automatically. The application will not shut down either. Only way is to log out and back in again and start auto backup. Leave the computer on and avoid sleep for the process to finish. Waiting for the application to be fixed.

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