I received this email from Apple Support in regards to a current support case; HOWEVER my last contact about the case was this past Monday and we (somewhat) resolved the issue. I received this email today (5/23/19) at 1am PST, which is definitely odd as Apple Support phone lines are off during that time. I contacted Apple Support on it but they couldnt confirm/deny that the email address is legitimate and it might have been a bug/glitch in their system during the time; I also checked my Apple ID online and nothing is out of the ordinary.
![AppleSupport@email[.]apple.com](https://i.stack.imgur.com/HD0fu.png)
My main concern is if the "AppleSupport@email[.]apple.com" is a legitimate address that Apple uses to send these kind of emails when they couldn't reach you for a callback.
Can anyone help confirm the email's legitimacy?
Best Answer
The two pieces of information that make this legitimate is the message ID is really from Apple and the SPF comes from 17.x.x.x network which is known to be Apple’s private portion of the internet. Lastly, the DKIM validates both the above - apple.com email comes from the source.
additional information about the email sent shows this is legitimate, passes the advanced checks designed to stop blatant fraudulent emails.
This one was legitimate, but others that look alike could be scams - check the details is my advice.