IOS – Is it possible to delete a customer review that contains wrong information

app-store-connectios-appstore

We have an iPad app in the app store. Someone wrote a review that contains some false information about the app.

What can I do about this? Can I flag the comment so that Apple takes a look at it?

Best Answer

As of January 2015, you can in Itunes Connect:

  • Sign in to Itunes Connect
  • Go to "Contact Us"
  • Choose "App Store Questions"
  • Choose "Customer Reviews"
  • Choose "Specific Removal Request"
  • Click on the 2nd "contact us" link. A form should appear.
  • Fill in the form and push "Submit"
  • Wait for Apple to contact you.