I have published an app in the App Store. Now one of the customers/buyer wrote a review regarding a technical issue.
How can I contact that person? In the review I can only see the author's pseudonym.
IOS – How to contact a user who wrote a review to the app
app-store-connectios-appstore
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Best Answer
Since a few days, you now have the ability to answer to reviews, right from iTunes Connect.
Go to My Apps > YourApp > Activity > Reviews and you will be able to click on Answer for each review.
Your answers will be available directly from the App Store for people running on iOS 10.3, and
I thinkthe reviewer also receive a mailor notificationthat you answered.It a huge step from Apple to finally offer this !