IOS – How to tell beta app review to test on a compatible device

ios-appstoretestflight

I'm trying to do a TestFlight beta test for an app, but app review keeps rejecting it saying it crashes.

My app has UIRequiredDeviceCapabilities set to limit the devices it can be installed on. It doesn't support the iPad, but the app review team keeps testing it on an iPad, saying it crashes, and rejecting the binary. I've told them the above multiple times, both in the testing notes and when responding to the rejection.

How do I get them to test on a compatible device?

Best Answer

All iPhone apps must be able to run on an iPad. If there is not sufficient technology in the iPad, an appropriate message needs to be shown. Your app cannot crash during app review for any reason. Apple may bring out an iPad which meets the device capabilities in the future and you shouldn't have to update your app before it works.