Airport Extreme not working with new modem

airportinternetwifi

I have an Airport Extreme that was previously connected to a, well lets say not great modem. So I replaced the modem with 'Nucleus Connect', which is Fibre I think. (I live in Singapore and they installed this here). And I have a problem, my airport extreme just does not work anymore! I plug it into the modem and power source, but it flashes amber. Here is what I have done:

  • Factory default reset
  • Power down computers
  • Power down airport extreme
  • Power down modem

So what now!? In my Airport Utility here are the problems:

  • No DNS Servers
  • No Internet Connection

Also, the router shows up sporadically in Airport Utility and when it does, it shows up but with a warning sign and my only option is to forget it.

Can someone point me to troubleshooting steps to resolve this issue?

Best Answer

The Amber light could mean many things.

Steps I would take:

Install new firmware http://support.apple.com/kb/DL1481?viewlocale=en_US&locale=en_US

Second:

Factory default reset

Does your modem have a router built into it? If so, you need to put that either into bridge mode or router behind router mode.

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