Ubuntu – Zoom not launching on Ubuntu 16.04


I installed Zoom on my Ubuntu machine, The app is not launching at all
I looked into syslog

$ tail -f syslog

Apr  6 12:47:09 MACHINENAME kernel: [ 6778.914376] zoom[25201]: segfault at ffffff00 ip 00007f9c6fc83cc0 sp 00007ffd4d9b03a0 error 4 in libc-2.23.so[7f9c6fc35000+1c0000]

$ uname -a

Linux MACHINENAME 4.13.0-37-generic #42~16.04.1-Ubuntu SMP Wed Mar 7 16:03:28 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

When I installed Ubuntu 16.04 LTS, network drivers were not claimed so I had to upgrade kernel with below command

$ sudo apt install --install-recommends linux-image-generic-hwe-16.04 xserver-xorg-hwe-16.04

Best Answer

I contacted Zoom support, This was the response,

The Previous version of Zoom did not create this file path, so we have to add it manually by using touch ~/.config/zoomus.conf

That creates the configuration folder and when Zoom runs during install, the files are populated.

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