Ubuntu – Wireless not working on Dell XPS 13 9365 Ubuntu 16.04


I have a fresh install of Ubuntu 16.04 on a brand new Dell XPS 13 9365 but the wireless isn't working ( however ethernet is ). I've looked at numerous forum posts for possible fixes and have tried a number of things with no success, including:

  • purging/installing bcmwl-kernel-source
  • sudo service network-manager restart
  • disabling Secure Boot
  • using proprietary drivers and sudo apt-get upgrade

but nothing has worked. here's potentially relevant info:

sudo lshw -C network

  *-network UNCLAIMED     
       description: Network controller
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:3c:00.0
       version: 78
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress cap_list
       configuration: latency=0
       resources: memory:c8a00000-c8a01fff
       description: Ethernet interface
       physical id: 2
       logical name: enxd481d70b47bb
       serial: d4:81:d7:0b:47:bb
       size: 1Gbit/s
       capacity: 1Gbit/s
       capabilities: ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=r8152 driverversion=v1.08.2 duplex=full ip= link=yes multicast=yes port=MII speed=1Gbit/s


enxd481d70b47bb Link encap:Ethernet  HWaddr d4:81:d7:0b:47:bb  
          inet addr:  Bcast:  Mask:
          inet6 addr: 2603:300a:50f:4500::82c0/128 Scope:Global
          inet6 addr: fe80::c25f:25b2:a543:41ab/64 Scope:Link
          inet6 addr: 2603:300a:50f:4500:3820:773e:d850:bf44/64 Scope:Global
          inet6 addr: 2603:300a:50f:4500:247e:8cc3:8c88:768c/64 Scope:Global
          RX packets:3297 errors:0 dropped:0 overruns:0 frame:0
          TX packets:3088 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000 
          RX bytes:1520006 (1.5 MB)  TX bytes:435638 (435.6 KB)

lo        Link encap:Local Loopback  
          inet addr:  Mask:
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:1291 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1291 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1 
          RX bytes:116776 (116.7 KB)  TX bytes:116776 (116.7 KB)


lo        no wireless extensions.

enxd481d70b47bb  no wireless extensions.

cat /etc/network/interfaces

# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback

lspci -knn | grep Net -A2

3c:00.0 Network controller [0280]: Intel Corporation Device [8086:24fd] (rev 78)
    Subsystem: Intel Corporation Device [8086:8050]
    Kernel modules: wl

cat /etc/NetworkManager/NetworkManager.conf



Best Answer

Your device is not covered until kernel version 4.8. Ubuntu 16.04 uses kernel version 4.4.

You could either install Ubuntu 16.10 or else upgrade your existing install to a 4.8 kernel. In the latter case, connect to the internet by some other way and install the 4.8 kernel

sudo apt update
sudo apt install linux-generic-hwe-16.04-edge

You should also remove the incorrect Broadcom driver:

sudo apt-get purge bcmwl-kernel-source

You also need firmware for this device

wget http://mirrors.kernel.org/ubuntu/pool/main/l/linux-firmware/linux-firmware_1.161_all.deb
sudo dpkg -i linux-firmware_1.161_all.deb 

Reboot and the wireless device should work.

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