Ubuntu – Where to report issues of snaps

bug-reportinglaunchpadsnap

I don't seem to find any information where to report issues with snaps, i.e. applications which are installed through snap install instead of the system package manager apt-get.

Since most bug reports on launchpad.net are simply ignored, but still make sense to be filed, I'd like to make sure that I'm not doing something even more hopeless when filing bugs with ubuntu-bug or manually on launchpad.net.

The fact that apport says that a package isn't installed shouldn't say too much because it usually takes years until this tool is upgraded to reflect changes in the requirements.

Best Answer

When you run $ snap info <snap-name> you will see a contact field. This will tell you how to talk to the developer, or where can you find that information.

$ snap info parity
name:      ...
summary:   ...
publisher: ...
contact:   https://parity.io
[...]

Determining Where Failure Occurs

If your system fails to shut down, and the last text you see tells you that it is trying to unload a particular kernel module (or perform any other particular task), and there is no indication to the right of it, on the same line, that it succeeded or failed, then the problem is almost certainly with that specific action, and not with whatever comes next. In this situation, you can report a bug documenting the failure of the kernel module to unload.

Reporting a Bug Affecting a Kernel Module

If you have a bug that is due kernel modules provided by a particular, non-kernel package, you can report the bug against that package. If there is actually a kernel service running (ps ax shows kernel threads as well as normal processes) for the module, which you believe is causing the problem, then you can run ubuntu-bug with its PID if you can run ubuntu-bug at all.

Since you likely cannot run any commands in this situation, and since there is often no running process that is clearly responsible, after rebooting, you should instead run:

ubuntu-bug packagename

Here, that's somewhat difficult--the VirtualBox userspace program is provided by virtualbox. VirtualBox kernel modules for virtualization hosts are typically built from source, which is provided by virtualbox-dkms.

I would report this bug against virtualbox-dkms (assuming VirtualBox compiled and installed kernel modules on your machine). The technical details of the bug would likely indicate what package is best, and it is not always practical to determine what package a bug is best considered to affect, before reporting the bug. So you do your best. It can always be changed later on Launchpad, either by you or by someone else (usually a triager or developer).

If you wanted to report a bug against a kernel module that ships with the kernel, you could report it against linux:

ubuntu-bug linux

Best Answer

Related Solutions

Ubuntu – What’s the best way to effectively report bugs

Ubuntu – How to report a system bug

Determining Where Failure Occurs

Reporting a Bug Affecting a Kernel Module

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