I am trying to connect to a IM account (WebEx connect – Protocol: Jabber/xmpp) with Thunderbird 15 but it fails to connect. It doesn't throw any error just says "Not Connected".
Pidgin works perfectly with the same setting what I provided in Thunderbird 15.
So the question is
- Will Thunderbird chat account(xmpp) support libnss3
- Do I debug and collect info, when Thunderbird tries to connect to a chat account?
I'm on Ubuntu 12.04
Best Answer
The link shared by unor helped me to fix this issue.
The IM account was unable to connect due to certificate issue. Though I had a valid certificate the app wasn't able to verify the certificate.
Here is the detailed steps on how to fix the issue.
Get the proper certificates
Get the certificate (If you don't have one) from pidgin account.
Open Thunderbird -> Edit -> Preference -> Advanced
or
Use this link https://kingant.net/check_xmpp_dns/ to get proper server details.
Open Thunderbird -> Edit -> Preference -> Advanced
Click on "Add Exception..."
Enter the copied text under "Server Location:" with :5222 at the end (Replace https:// with c2s.webex.com.webexconnect.com:5222)
Adding XMPP account
Now we are good to go :)