I wrote this a year ago. Still not solved, so I have re-written it to reflect the current state.
System:
Ubuntu 16.04 LTS, and a Canon Pixma MG5751 multifunction printer/scanner on USB.
Problem:
Printer works perfectly. Scanner is the same USB device but not recognized by sane
, but works fine with Canon's scangearmp2
. The scanner has worked perfectly with Ubuntu earlier, even using Simple Scan; I have no idea what changed.
Please:
How can I get the scanner working under sane
again?
Steps so far:
- I have removed and re-added the printer several times.
- I have also purged and reinstalled the Canon
cnijprinter
andscangearmp2
packages in between. - Reading around other very similar questions, I've found that my computer does recognize the device.
lsusb|grep Canon
provides:
Bus 001 Device 003: ID 04a9:178e Canon, Inc.
sane-find-scanner
finds nothing but complains about insufficient permissions.sudo sane-find-scanner|grep Canon
finds the device:
found USB scanner (vendor=0x04a9 [Canon], product=0x178e [MG5700 series]) at libusb:001:003
sudo scanimage -L
does not find the scanner, and neither does Simple Scan:
No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages).
I'm out of ideas. Please help! Thank you.
Update based on comments: I've installed the sane-git
package and tested: no success. Scangearmp2 works but Simple Scan still doesn't see the scanner. The sane-git
page also linked to the latest release version sane-release
which I also installed, and that caused a lot of promising lines like Installing new version of config file /etc/sane.d/canon_dr.conf ...
– but the result was the same; Scangearmp2 works but Simple Scan still doesn't see the scanner.
Update 20190122:
After an hour of working with apt-get
I have now made some progress, but only partially.
scanimage -L
now finds the scanner, even withoutsudo
:
device `pixma:MG5700_192.168.1.81' is a CANON Canon PIXMA MG5700 Series multi-function peripheral device `pixma:04A9178E_733AA7' is a CANON Canon PIXMA MG5700 Series multi-function peripheral
- When I start Simple-Scan, it does not immediately complain about no scanner found. This is good.
- When I start a scan, it complains: Failed to scan: Error communicating with scanner.
- In Simple-Scan > Document > Preferences, I see that there are two scanners listed, and the first one is selected. I selected the second choice and tried again = SUCCESS! I guess it doesn't like the network scanner but USB works. I'm happy!
Best Answer
This backend is required in order to get your scanner to work under sane
While I do not have your scanner and cannot test, it appears that you are missing the libsane-pixma.so library that supports the Canon Pixma MG5700 series for sane. The package that contains it is libsane-dev, is in the repositories and can be installed with the command
sudo apt install libsane-dev
You can confirm that you have the file with the command
find /usr -name *.so | grep pixma
Sources:
http://www.sane-project.org/man/sane-pixma.5.html
https://packages.ubuntu.com/xenial/libsane-dev