Ubuntu – Monitor goes blank opening google chrome download page


Now this is trully a esoteric problem.

I have a Dell Vostro 1710 and freshly installed ubuntu 14.04.1

Whenever I try to open google.com/chrome monitor turns off. I can't even switch to the console. The computer still works. On my testing I've left a terminal ready to reboot and, even without the monitor I can alt-tab into it and reboot.

This computer has a nvidia card

I don't even know were to begin to debug this. It just happens on that particular page. anyone can think of a reason for this to happen?

Thank you all

Best Answer

Experienced the same issue. In a duplicate of this question (Whenever I go to the google chrome download page my laptop screen turns off), NickT suggested to check in /var/log/syslog, where a GPU crash is noticed. Apparently, the user filed a bug report on https://bugs.freedesktop.org/, but I couldn't find it.

Jan 26 22:24:57 zaczyn kernel: [  146.804089] [drm] stuck on render ring
Jan 26 22:24:57 zaczyn kernel: [  146.804099] [drm] GPU crash dump saved to /sys/class/drm/card0/error
Jan 26 22:24:57 zaczyn kernel: [  146.804101] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
Jan 26 22:24:57 zaczyn kernel: [  146.804102] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
Jan 26 22:24:57 zaczyn kernel: [  146.804104] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
Jan 26 22:24:57 zaczyn kernel: [  146.804105] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.
Jan 26 22:24:57 zaczyn kernel: [  146.805115] [drm:i915_set_reset_status] *ERROR* render ring hung inside bo (0x55c8000 ctx 0) at 0x55c81cc
Jan 26 22:24:57 zaczyn kernel: [  146.864080] [drm] GMBUS [i915 gmbus vga] timed out, falling back to bit banging on pin 2
Jan 26 22:24:57 zaczyn kernel: [  147.312076] [drm:i915_reset] *ERROR* Failed to reset chip.

Trying too look into /sys/class/drm/card0/error (as sudo), I get no error state collected. Reproduced the error, switch to a cmd with Alt+Tab unseen and dumped the file right after the error. Still the same content.


Google support described a workaround (i.e. installing google-chrome from the command line) under https://productforums.google.com/forum/#!topic/chrome/hOUs6FH35tg, which allowed me at least to install google chrome (and open the chrome download page :P).

Edit Tried to disable the hardware acceleration in Firefox, considering the apparent GPU involvement. But it did not help.

Edit Other possible solutions can found searching for stuck on render ring, mainly concerning changing accelmethod back to uxa.

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