I have upgraded my system from 19.10 to 20.04, everything is working correctly except I cannot load hp-systray or any other parts of the program.
The problem I have is pyqt4 available in 20.04 I have been unable to locate it.
Terminal error below:
HP Linux Imaging and Printing System (ver. 3.20.2)
System Tray Status Service ver. 2.0
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: No module named 'PyQt4'
error: Unable to load Qt4/Qt5 support. Is it installed?
I also ran
hp-check -r;
output below:
rick@rick-M52BC-M32BC:~$ hp-check -r
Saving output in log file: /home/rick/hp-check.log
HP Linux Imaging and Printing System (ver. 3.20.2)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-18 HP Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: ubuntu-20.04 version is not supported. Using ubuntu-19.10 versions dependencies to verify and install...
---------------
| SYSTEM INFO |
---------------
Kernel: 5.4.0-26-generic #30-Ubuntu SMP Mon Apr 20 16:58:30 UTC 2020 GNU/Linux
Host: rick-M52BC-M32BC
Proc: 5.4.0-26-generic #30-Ubuntu SMP Mon Apr 20 16:58:30 UTC 2020 GNU/Linux
Distribution: ubuntu 20.04
Bitness: 64 bit
-----------------------
| HPLIP CONFIGURATION |
-----------------------
HPLIP-Version: HPLIP 3.20.2
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for ubuntu distro 20.04 version
Current contents of /etc/hp/hplip.conf file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.20.2
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hplip/HP
ppdbase=/usr/share/ppd/hplip
doc=/usr/share/doc/hplip-3.20.2
html=/usr/share/doc/hplip-3.20.2
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
apparmor=/etc/apparmor.d
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.20.2
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
apparmor_build=yes
class-driver=no
Current contents of /var/lib/hp/hplip.state file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of ~/.hplip/hplip.conf file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1582830956
pending_upgrade_time = 0
latest_available_version = 3.17.10
[settings]
systray_visible = 0
systray_messages = 0
[last_used]
device_uri = hpaio:/net/officejet_5200_series?ip=192.168.1.139&queue=false
printer_name = HP_OfficeJet_5200_series
working_dir = .
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
interval = 5
device_list =
[fax]
voice_phone =
email_address =
[installation]
date_time = 04/27/20 18:23:19
version = 3.20.2
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
-------------------------
| External Dependencies |
-------------------------
error: cups CUPS - Common Unix Printing System REQUIRED 1.1 - INCOMPAT 'CUPS may not be installed or not running'
gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.50 OK -
xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.29 OK -
dbus DBus - Message bus system REQUIRED - 1.12.16 OK -
policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
network network -wget OPTIONAL - 1.20.3 OK -
avahi-utils avahi-utils OPTIONAL - 0.7 OK -
------------------------
| General Dependencies |
------------------------
libjpeg libjpeg - JPEG library REQUIRED - - OK -
cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - - OK -
cups-image CUPS image - CUPS image development files REQUIRED - - OK -
libpthread libpthread - POSIX threads library REQUIRED - b'2.31' OK -
libusb libusb - USB library REQUIRED - 1.0 OK -
sane SANE - Scanning library REQUIRED - - OK -
sane-devel SANE - Scanning library development files REQUIRED - - OK -
libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.8 OK -
libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.1 OK -
python3X Python 2.2 or greater - Python programming language REQUIRED 2.2 3.8.2 OK -
python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 OPTIONAL 4.0 - MISSING 'python3-pyqt4-dbus needs to be installed'
error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 - MISSING 'python3-pyqt4 needs to be installed'
python3-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.16 OK -
python3-xml Python XML libraries REQUIRED - 2.2.9 OK -
python3-devel Python devel - Python development files REQUIRED 2.2 3.8.2 OK -
python3-pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 7.0.0 OK -
python3-reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.5.34 OK -
--------------
| COMPILEDEP |
--------------
libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
gcc gcc - GNU Project C and C++ Compiler REQUIRED - 9.3.0 OK -
make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.2.1 OK -
---------------------
| Python Extentions |
---------------------
cupsext CUPS-Extension REQUIRED - 3.20.2 OK -
hpmudext IO-Extension REQUIRED - 3.20.2 OK -
----------------------
| Scan Configuration |
----------------------
hpaio HPLIP-SANE-Backend REQUIRED - 3.20.2 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.20.2 OK -
------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------
The device `hpaio:/usb/OfficeJet_5200_series?serial=TH9B5BD184` is a Hewlett-Packard OfficeJet_5200_series all-in-one
--------------------------
| DISCOVERED USB DEVICES |
--------------------------
Device URI Model
------------------------------ ------------------------
hp:/usb/OfficeJet_5200_series? HP OfficeJet 5200 series
serial=TH9B5BD184
---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------
HP_Fax_4
--------
Type: Fax
Device URI: hpfax:/usb/OfficeJet_5200_series?serial=TH9B5BD184
PPD: /etc/cups/ppd/HP_Fax_4.ppd
warning: Failed to read /etc/cups/ppd/HP_Fax_4.ppd ppd file
PPD Description:
Printer status: printer HP_Fax_4 is idle. enabled since Thu 27 Feb 2020 05:11:03 PM EST
Communication status: Good
HP_OfficeJet_5200_series
------------------------
Type: Unknown
Device URI: usb://HP/OfficeJet%205200%20series?serial=TH9B5BD184&interface=1
PPD: /etc/cups/ppd/HP_OfficeJet_5200_series.ppd
warning: Failed to read /etc/cups/ppd/HP_OfficeJet_5200_series.ppd ppd file
PPD Description:
Printer status: printer HP_OfficeJet_5200_series is idle. enabled since Mon 27 Apr 2020 05:22:39 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
HP_OfficeJet_5200_series_72D17F_3_
----------------------------------
Type: Unknown
Device URI: implicitclass://HP_OfficeJet_5200_series_72D17F_3_/
PPD: /etc/cups/ppd/HP_OfficeJet_5200_series_72D17F_3_.ppd
warning: Failed to read /etc/cups/ppd/HP_OfficeJet_5200_series_72D17F_3_.ppd ppd file
PPD Description:
Printer status: printer HP_OfficeJet_5200_series_72D17F_3_ is idle. enabled since Mon 27 Apr 2020 04:28:16 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
OfficeJet_5200_series_TH9B5BD184_
---------------------------------
Type: Unknown
Device URI: implicitclass://OfficeJet_5200_series_TH9B5BD184_/
PPD: /etc/cups/ppd/OfficeJet_5200_series_TH9B5BD184_.ppd
warning: Failed to read /etc/cups/ppd/OfficeJet_5200_series_TH9B5BD184_.ppd ppd file
PPD Description:
Printer status: printer OfficeJet_5200_series_TH9B5BD184_ is idle. enabled since Mon 27 Apr 2020 04:28:13 PM EDT
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend for HP-Devices.
--------------
| PERMISSION |
--------------
USB None Required - - OK Node:'/dev/bus/usb/001/004' Perm:' root lp rw- rw- rw- rw- r--'
-----------
| SUMMARY |
-----------
Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible
error: 'python3-pyqt4' package is missing/incompatible
error: 'gtk2-engines-pixbuf' package is missing/incompatible
Missing Optional Dependencies
-----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible
Total Errors: 3
Total Warnings: 3
Best Answer
You're probably going to have to completely reinstall HP printer support because you removed everything involving HPLIP. You probably will need to go to the HPLIP page and download, and install, the latest HPLIP. If you're able to do this, it will set up your printer and then give you the opportunity to install the correct plugin that will enable all of your printer's capabilities.
You might have avoided so much trouble if you had started by running the command N0rbert gave you, before you did anything else:
(I know, you didn't know that then; I learned it the hard way, too. This works because HPLIP is already installed on Ubuntu, but not the GUI, which you need in order to get the plugin.)
Then run "HPLIP Toolbox" (I run it from the Dash, but you can run it from the command line, too). This will open a GUI which will give you the opportunity to install a required plugin. Many HP printers require this plugin to be installed in order to perform certain functions (such as scanning and faxing).
I have to do this every time I install a new version of Ubuntu (or reinstall) because my HP printer is one of those that requires a plugin, and it appears yours does, too. Plugins are not loaded by default, and unfortunately little information is provided anywhere about how to solve the problem.