Ubuntu – Can’t find the DVD drive in Ubuntu 16.04

16.04dvdhardwaremount

I guess you could say that I'm a slightly educated noob (I know, a little knowledge is a dangerous thing).

My drive worked fine in Mint 17.3, but I am now running Lubuntu 16.04 and my DVD drive has not worked yet. I have tried multiple CDs and DVDs; music, data, and blanks.

lsblk -f returns:

NAME   FSTYPE LABEL    UUID                                 MOUNTPOINT
sda                                                         
├─sda1 ext4            69fe002a-8d2a-4297-ac0b-272c60c019ce /
├─sda2                                                      
└─sda5 swap            82575a1c-ca49-4060-b860-d078ad7b54d6 [SWAP]
sdb                                                         
└─sdb1 ext4   31GBEXT4 e19d4f79-0600-42c4-8159-77a844544c09 /media/greg/31GBEXT4
sr0          

cat /dev/sr0 returns:

cat: /dev/sr0: No medium found

So I tried lshw and got this:

*-scsi
     physical id: 2
     logical name: scsi0
     capabilities: emulated
    *-cdrom
         description: DVD-RAM writer
         product: DVD RW AW-G540A
         vendor: SONY
         physical id: 0.0.0
         bus info: scsi@0:0.0.0
         logical name: /dev/cdrom
         logical name: /dev/cdrw
         logical name: /dev/dvd
         logical name: /dev/dvdrw
         logical name: /dev/sr0
         version: 1.W0
         serial: [
         capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
         configuration: ansiversion=5 status=nodisc

And then there's this:

$ mkdir ~/dvd | sudo mount /dev/sr0 ~/dvd
mount: no medium found on /dev/sr0

I'm pretty much grasping at straws at this point. So, what now?

Update on info: I can locate it in Disks with no problem, but it shows no media when I have a DVD in the drive. I have already cleaned the lens, but that was never an issue as it worked fine before I installed Lubuntu 16.04

Results of dmesg --level=err,warn

[    0.000000] ACPI: RSDP 0x00000000000F8060 000024 (v02 PTLTD )
[    0.000000] ACPI: XSDT 0x000000007F6D7E92 00008C (v01 Sony   VAIO     20070718 PTL  00000000)
[    0.000000] ACPI: FACP 0x000000007F6DFC04 0000F4 (v03 Sony   VAIO     20070718 PTL  00000001)
[    0.000000] ACPI: DSDT 0x000000007F6D9217 006979 (v02 Sony   VAIO     20070718 PTL  20050624)
[    0.000000] ACPI: FACS 0x000000007F6E2FC0 000040
[    0.000000] ACPI: FACS 0x000000007F6E2FC0 000040
[    0.000000] ACPI: APIC 0x000000007F6DFCF8 000068 (v01 Sony   VAIO     20070718 PTL  0000005A)
[    0.000000] ACPI: HPET 0x000000007F6DFD60 000038 (v01 Sony   VAIO     20070718 PTL  0000005A)
[    0.000000] ACPI: MCFG 0x000000007F6DFD98 00003C (v01 Sony   VAIO     20070718 PTL  0000005A)
[    0.000000] ACPI: SLIC 0x000000007F6DFDD4 000176 (v01 Sony   VAIO     20070718 PTL  01000000)
[    0.000000] ACPI: TMOR 0x000000007F6DFF4A 000026 (v01 Sony   VAIO     20070718 PTL  00000003)
[    0.000000] ACPI: APIC 0x000000007F6DFF70 000068 (v01 Sony   VAIO     20070718 PTL  00000000)
[    0.000000] ACPI: BOOT 0x000000007F6DFFD8 000028 (v01 Sony   VAIO     20070718 PTL  00000001)
[    0.000000] ACPI: SSDT 0x000000007F6D90FA 00011D (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.000000] ACPI: SSDT 0x000000007F6D8FD7 000123 (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.000000] ACPI: SSDT 0x000000007F6D8506 000287 (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.000000] ACPI: SSDT 0x000000007F6D8452 0000B4 (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.000000] ACPI: SSDT 0x000000007F6D7F1E 000534 (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.000000] ACPI: BIOS bug: multiple APIC/MADT found, using 0
[    0.000000] ACPI: If "acpi_apic_instance=2" works better, notify linux-acpi@vger.kernel.org
[    0.016170] ACPI: 6 ACPI AML tables successfully acquired and loaded
[    0.084000] core: PEBS disabled due to CPU errata
[    0.104013] PCCT header not found.
[    0.119640] ACPI: Dynamic OEM Table Load:
[    0.119652] ACPI: SSDT 0xFFFF88007C230800 00021D (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.120304] ACPI: Dynamic OEM Table Load:
[    0.120315] ACPI: SSDT 0xFFFF88007C238000 0004B7 (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.121286] ACPI: Dynamic OEM Table Load:
[    0.121296] ACPI: SSDT 0xFFFF88007CBE2E00 0000E4 (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.121854] ACPI: Dynamic OEM Table Load:
[    0.121863] ACPI: SSDT 0xFFFF88007C0ED480 000092 (v01 Sony   VAIO     20070718 PTL  20050624)
[    0.332102] ACPI Exception: AE_NOT_FOUND, While evaluating Sleep State >[\_S1_] (20150930/hwxface-580)
[    0.332110] ACPI Exception: AE_NOT_FOUND, While evaluating Sleep State >[\_S2_] (20150930/hwxface-580)
[    0.409139] pci 0000:00:1e.0: bridge has subordinate 09 but max busn 0c
[    0.410509] ACPI: Enabled 4 GPEs in block 00 to 1F
[    0.463911] pci 0000:00:1f.0: BAR 13: [io  size 0x0080] has bogus alignment
[    1.568935] ACPI: Invalid active0 threshold
[    9.388844] ACPI Warning: SystemIO range 0x0000000000001028-0x000000000000102F conflicts with OpRegion 0x0000000000001000-0x000000000000107F (\PMIO) (20150930/utaddress-254)
[    9.388865] ACPI Warning: SystemIO range 0x00000000000011B0-0x00000000000011BF conflicts with OpRegion 0x0000000000001180-0x00000000000011BB (\GPIO) (20150930/utaddress-254)
[    9.388875] ACPI Warning: SystemIO range 0x0000000000001180-0x00000000000011AF conflicts with OpRegion 0x0000000000001180-0x00000000000011BB (\GPIO) (20150930/utaddress-254)
[    9.388884] lpc_ich: Resource conflict(s) found affecting gpio_ich
[   10.293226]  excluding 0xfc200000-0xfc20ffff
[   11.188633] ath5k 0000:06:00.0: can't disable ASPM; OS doesn't have ASPM control
[   82.003914] ath5k: ath5k_hw_get_isr: ISR: 0x00000400 IMR: 0x00000000
[  416.905530] perf interrupt took too long (2520 > 2500), lowering kernel.perf_event_max_sample_rate to 50000
[  866.322544] perf interrupt took too long (5003 > 5000), lowering kernel.perf_event_max_sample_rate to 25000
[ 6254.003446] ath5k: ath5k_hw_get_isr: ISR: 0x00000080 IMR: 0x00000000
[ 8775.772141] ath5k: ath5k_hw_get_isr: ISR: 0x00040001 IMR: 0x00000000
[11894.003569] ath5k: ath5k_hw_get_isr: ISR: 0x00000400 IMR: 0x00000000

cdrecord --checkdrive

Device was not specified. Trying to find an appropriate drive...
Detected CD-R drive: /dev/cdrw
Using /dev/cdrom of unknown capabilities
Device type : Removable CD-ROM
Version : 5
Response Format: 2
Capabilities :
Vendor_info : 'SONY '
Identification : 'DVD RW AW-G540A '
Revision : '1.W0'
Device seems to be: Generic mmc2 DVD-R/DVD-RW.
wodim: Cannot load media with this drive!
wodim: Try to load media by hand.
Using generic SCSI-3/mmc CD-R/CD-RW driver (mmc_cdr).
Driver flags : MMC-3 SWABAUDIO BURNFREE
Supported modes: TAO PACKET SAO SAO/R96R RAW/R96R

Did it again –> cdrecord --checkdrive


Cdrecord-ProDVD-ProBD-Clone 3.02a06 (x86_64-unknown-linux-gnu) Copyright (C) 1995-2016 Joerg Schilling
Linux sg driver version: 3.5.36
Using libscg version 'schily-0.9'.
No target specified, trying to find one...
Using dev=0,0,0.
Device type : Removable CD-ROM
Version : 5
Response Format: 2
Capabilities :
Vendor_info : 'SONY '
Identifikation : 'DVD RW AW-G540A '
Revision : '1.W0'
Device seems to be: Generic mmc2 DVD-R/DVD-RW/DVD-RAM.
cdrecord: Cannot load media with this drive!
cdrecord: Try to load media by hand.
Using generic SCSI-3/mmc CD-R/CD-RW driver (mmc_cdr).
Driver flags : MMC-3 SWABAUDIO BURNFREE
Supported modes: TAO PACKET SAO SAO/R96R RAW/R96R
cdrecord: Warning: Cannot read drive buffer.
cdrecord: Warning: The DMA speed test has been skipped.

…and cdrecord --toc


Cdrecord-ProDVD-ProBD-Clone 3.02a06 (x86_64-unknown-linux-gnu) Copyright (C) 1995-2016 Joerg Schilling
Linux sg driver version: 3.5.36
Using libscg version 'schily-0.9'.
No target specified, trying to find one...
Using dev=0,0,0.
Device type : Removable CD-ROM
Version : 5
Response Format: 2
Capabilities :
Vendor_info : 'SONY '
Identifikation : 'DVD RW AW-G540A '
Revision : '1.W0'
Device seems to be: Generic mmc2 DVD-R/DVD-RW/DVD-RAM.
cdrecord: Cannot load media with this drive!
cdrecord: Try to load media by hand.
Using generic SCSI-3/mmc CD-R/CD-RW driver (mmc_cdr).
Driver flags : MMC-3 SWABAUDIO BURNFREE
Supported modes: TAO PACKET SAO SAO/R96R RAW/R96R
cdrecord: Warning: Cannot read drive buffer.
cdrecord: Warning: The DMA speed test has been skipped.
cdrecord: Cannot load media with this drive!
cdrecord: Try to load media by hand.
cdrecord: Cannot load media.

Best Answer

Actually your system does find the drive and identify it properly as well, as a Sony DVD RW AW-G540A. Your output provided indicates that the difficulty is in reading from the drive which the system is convinced is empty as you mentioned. The root cause is likely a failed laser (since you've cleaned the lens). The device if it's repairable at all isn't worth the cost to repair. I recommend replacement of either the drive or the entire laptop (if the budget can handle it) considering the age.

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