Ubuntu – Cannot mount NTFS partition in Ubuntu 13.04


After I installed Ubuntu 13.04, I can't mount my NTFS partition.

Error mounting /dev/sda5 at /media/mrxfly/xFLyDiskData:
Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sda5" "/media/mrxfly/xFLyDiskData"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0).
Metadata kept in Windows cache, refused to mount.
Failed to mount '/dev/sda5': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.

Best Answer

Like Thefourtheye said, your Windows is in hibernation mode. If you intentionally selected this mode, a clean shutdown should do the trick.

What I would like to add is if you have Windows 8, by default, even when you shutdown the computer, Windows goes to hibernation. It's called "hybrid mode" of "fast startup": when you select shutdown in Windows 8, your users' sessions end but the system goes to hibernation.

If you have Windows 8, you will also need to disable "fast startup":

  1. Open the Control Panel and click on Power Options;
  2. Click on Choose what the power buttons do;
  3. Click on Change settings that are currently unavailable;
  4. Under Shutdown settings, check the Turn on fast startup box, and click Save changes button.

(You migth want to search "disable windows 8 fast startup" in your favorite search engine, as some tutorials available have screenshots.)

Now, a future shutdown of Windows 8 should do a clean shutdown. It will cleanly unmount the NTFS volumes, allowing them to be mounted later in Ubuntu.

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