I cannot access many websites including our own office web portals without using VPN. I tried using sudo /etc/init.d/network-manager restart
, and I also attempted to to edit /etc/network/interfaces
to add: source /etc/network/interfaces.d/*
Furthermore, interfaces(5) file used by ifup(8) and ifdown(8):
auto lo
iface lo inet loopback
The primary network interface on the device:
auto enp0s31f6
iface enp0s31f6 inet dhcp
Still I cannot access websites, web portals etc.
The output of ip a
returns to me the following:
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
2: enp0s25: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc fq_codel state DOWN group default qlen 1000
link/ether 68:f7:28:d3:d4:47 brd ff:ff:ff:ff:ff:ff
3: wlp3s0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 5c:e0:c5:3a:7d:0c brd ff:ff:ff:ff:ff:ff
inet 192.168.0.107/24 brd 192.168.0.255 scope global dynamic noprefixroute wlp3s0
valid_lft 85831sec preferred_lft 85831sec
inet6 fe80::f9d:3b03:c8d4:43e3/64 scope link noprefixroute
valid_lft forever preferred_lft forever
4: docker0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default
link/ether 02:42:2e:cd:a6:65 brd ff:ff:ff:ff:ff:ff
inet 172.17.0.1/16 brd 172.17.255.255 scope global docker0
valid_lft forever preferred_lft forever
5: br-818882f39971: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default
link/ether 02:42:da:11:16:13 brd ff:ff:ff:ff:ff:ff
inet 172.19.0.1/16 brd 172.19.255.255 scope global br-818882f39971
valid_lft forever preferred_lft forever
6: br-f69c46d593ea: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc noqueue state DOWN group default
link/ether 02:42:b9:fa:61:b9 brd ff:ff:ff:ff:ff:ff
inet 172.18.0.1/16 brd 172.18.255.255 scope global br-f69c46d593ea
valid_lft forever preferred_lft forever
nameserver 127.0.0.53
nslookup google.com
:
Server: 127.0.0.53
Address: 127.0.0.53#53
Non-authoritative answer:
Name: google.com
Address: 216.58.203.174
Name: google.com
Address: 2404:6800:4009:803::200e
Best Answer
Edit: "I cannot access few websites and portal"
If you are not able to access some websites, there may be an ACL on these networks (such as a public IP limitation), or you could have routing issues to the subnets in which they resolve.
For example, if you can't reach
mytest.portal.business.com
and it resolves as10.1.1.3
, then this would stipulate it's an internally hosted service that you've got a static record for. If a large portion of websites work (such as YouTube, Google, AskUbuntu) but a subset don't, this would indicate more of an issue with networking/routing than the system in itself.If you're able to successfully resolve (via
nslookup
) and test an ICMP connection (ping
) then this denotes you have network connectivity; if you performsudo apt upgrade -y
and it functions, you have networking connectivity and this brings the issue down to an application fault.In this instance, it appears that you're in fact using WiFi as your connection medium, as denoted by your
ip a
which resulted in:DHCP
First and foremost, I would confirm that you're getting DHCP on the same logical subnet as other clients that are working - this is simple, compare
ip a
on hosts to ensure you're in the same range. For example, this could be192.168.0.1
or172.20.20.1
but (usually) neither together.To view your DHCP configuration (if you're using
netplan
) you can runls -l /var/lib/NetworkManager
, and what is most important iscat
your lease file - for me:Make sure in the DHCP lease, your router IP address is your local router - and not another IP address you cannot route to without a VPN connection (additional adapter).
DNS
The first test is to ensure your DNS is not the fault, run
resolvectl status | grep "DNS Servers"
to list the current server you're using; you can update this to be something such as1.1.1.1
as a test:Proxy Server
At this point in time, if you're not able to resolve websites (well, load), move on to diagnosing if your system is using a proxy:
env | grep proxy
- if you're using a proxy, it'll return an answer. You can find more answers on diagnosing proxies here.Firewalls
On Ubuntu, you can disable the Firewall temporarily to see if this is contributing. For
firewalld
the command is:For
ufw
, perform the following:You could further diagnose this by performing a
netstat
or a Wireshark capture, if you believed this a networking issue.Application Diagnostics
From this point, if your browser still doesn't want to load, load an additional browser such as Vivaldi, and see if the same issue occurs. You can run the application via the terminal to get output - or using inbuilt console.
Lastly - as I had this happen to me once - I had a strange "profile" issue with my wireless network. I had to remove the network and reconnect/establish to get it working.