Word – Cannot download templates in Word 2016

microsoft word

I'm unable to download templates from Microsoft Word 2016. I can download them just fine from Excel and PowerPoint.

Error message:

Something went wrong while downloading your template.

Steps to reproduce:

  1. Open Word.
  2. Navigate to: [ File > New ]
  3. Click on any template.
  4. A dialog appears containing additional information about the template. Click "Create".
  5. An error message appears: "Something went wrong while downloading your template."

Troubleshooting attempts:

  • Many people online have reported that this problem is caused by an incorrect version of Visio being installed (32-bit instead of 64-bit, or vice versa). However, Visio is not installed on my computer.
  • I can download templates from Excel and PowerPoint without issue.
  • I repaired my Office 2016 installation, but this had no effect.

Screenshots:

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Best Answer

The fix is to install the July Update for office 2016 (KB4464582) along with the July 2, 2019, update for Word 2016 (KB4475521).

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