I'm unable to download templates from Microsoft Word 2016. I can download them just fine from Excel and PowerPoint.
Error message:
Something went wrong while downloading your template.
Steps to reproduce:
- Open Word.
- Navigate to: [ File > New ]
- Click on any template.
- A dialog appears containing additional information about the template. Click "Create".
- An error message appears: "Something went wrong while downloading your template."
Troubleshooting attempts:
- Many people online have reported that this problem is caused by an incorrect version of Visio being installed (32-bit instead of 64-bit, or vice versa). However, Visio is not installed on my computer.
- I can download templates from Excel and PowerPoint without issue.
- I repaired my Office 2016 installation, but this had no effect.
Screenshots:
Best Answer
The fix is to install the July Update for office 2016 (KB4464582) along with the July 2, 2019, update for Word 2016 (KB4475521).