I am a long time Word user and have used the cross-reference feature on previous Word versions (2010, 2003) without issues. This is not the case anymore after moving to Word 2013 recently.
The problem persists and I cannot determine if this is a hardware related issue or something that can be fixed within MS Word.
At seemingly random times, the Cross-Reference pop-up window menu does not appear. For clarity, the image below shows the pop-up window that appears (Yes, I know that looks like Word 2010; this is not my image.)
After clicking the Cross-Reference option in References/Captions, the scroll bars flash and nothing happens. This issue is resolved by restarting Word and the opening the same file.
I am curious if anyone is having similar issues, or knows of a way to resolve this. I am flummoxed.
A screenshot of the issue that is described above.
Pre-click is the top screenshot, and during-click is bottom. After the click, everything reverts to pre-click image.
EDIT 1: The issue turned out to be related to multiple monitors, which isn't mentioned in the question. Try below resolution if you are having related problems.
Best Answer
Upon lots of trial and error, I have finally stumbled on the solution. No research/literature/references/sources to provide here, just experience.
The fix is:
I hope this is helpful for others experiencing this in the future! Message me if you have questions.