Word 2013 crashes when I attempt to print


I am having issues with MS Word 2013 crashing when I try to print something at my school. The reason I say only at my school is because it appear to work at my home where I have a HP Deskjet printer. The school has HP LaserJets (4250 I think).

I am kind of lost with this one. One recommendation I was told was to disable background printing… that is did not fix anything. I am 99% sure my Anti-Virus can be ruled out for Word (has major issue with Outlook 2013) I am running ESET NOD32 Anti-Virus 6.

I attempted to update my printer driver since the school pushes a driver out from their server. But for some reason I am not able to change the driver my laptop will use, its greyed out. So either they are restricting something or I am not doing it right.

So… Other than the above I am out of idea and hoping someone can give me a clue. I am trying to avoid calling MS support at all costs since they will probably provide no help at all.

Thanks in advance.

Best Answer

This is a know issue with the HP drivers.

In the printer driver go to Device settings -> Installable options -> Printer Status notification and select disable.

Ref Hp Drivers and Office 2013

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