Windows – Win10 “spotlight” lock screen was stuck on single image, now blank and no image ever gets displayed

windows 10windows-spotlight

I had the same image on my Win10 Enterprise work laptop forever (version 1909, Build 18363.657). I got fed up with it, so I researched about where these images are located, then proceed to delete any/all images and data found. This did remove the stuck image…but now I just have nothing for the lock screen, which is worse! Now, no matter what I choose (Picture, Slideshow, or Windows Spotlight) no image gets displayed on the lock screen. Perhaps worth noting that the "Spotlight" info does still get displayed. For example, "What small mountain town is this?"

I've been in IT for a decade and more than half of that was Desktop Support and/or Win SysAdmin work. Point is, I'm very much more than capable, but this problem is still eluding me. I've tried everything I've found online, most recently with this SU post, but nothing has worked.

Update 1: I ran a chkdsk /f /r and rebooted. It says it's "Fixing (C:) Stage 4: 10%…" so hopefully this resolves the issue.

Update 2: Negative, the chkdsk did not fix the issue. I also ran DISM /Online /Cleanup-Image /RestoreHealth – it finished and found nothing.

Update 3: The "preview" image shown in Settings -> Personalization -> Lock screen -> Preview: background (Windows Spotlight) is changing! Something between the setting and what makes the image actually appear on the lock screen is broken.

Update 4: I was hopeful that this registry key might fix the issue: HKLM\SOFTWARE\Policies\Microsoft\Windows\System\DisableLogonBackgroundImage -> DWORD key with a value of “0” – however, it has not. Worth noting, the key was not present on the machine, so I tried manually creating it and rebooting, but there's no change. Perhaps flipping the equivalent setting in the local Group Policy might work…?

Final update – FIXED…..it seemed fixed for most of today, but no. The issue has returned!

C:\WINDOWS\system32>SFC /Scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Update 5: – I have found the issue! Permissions on this folder were broken/incorrect: C:\ProgramData\Microsoft\Windows\SystemData Re-adding SYSTEM with full-permissions looks to have fixed the issue! 🙂

Best Answer

To first check for Windows corruption, do the following:

  • In Settings > Privacy > Background apps, Microsoft Edge should be turned On
  • Run sfc /scannow
  • Create a new user account and check if the problem exists in it. If not, there is a profile corruption. You will need to transfer all your personal stuff to the new account and work with it, as finding the cause of such corruption is extremely hard.

If no corruption was found, the list below contains the known fixes to Spotlight. If none of them works for you, then Windows is corrupted and will require Repair Install with an In-place Upgrade.

Method 1

  1. In Start > Personalization >Lock Screen, change Background to Picture, but do not exit Settings
  2. Delete everything inside the folder %LocalAppData%\Packages\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy\LocalState\Assets (but not the folder itself)
  3. Open in Explorer the folder %LocalAppData%\Packages\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy\Settings
  4. Inside the folder, rename the files settings.dat and roaming.lock to settings.dat.bak and roaming.lock.bak
  5. Reboot
  6. In Start > Personalization >Lock Screen, change Background back to Windows Spotlight

Method 2

This is a stronger version of the first method.

  1. In Start > Personalization >Lock Screen, change Background to Picture, but do not exit Settings
  2. Delete everything from inside the folder %LocalAppData%\Packages\Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy (take backup)
  3. In Lock Screen settings, change Background back to Windows Spotlight
  4. Reboot

Method 3 : Using PowerShell

  1. In Start > Personalization >Lock Screen, change Background to Picture

  2. Run PowerShell as administrator

  3. Type the following command :

    Get-AppxPackage -allusers *ContentDeliveryManager* | foreach {Add-AppxPackage "$($_.InstallLocation)\appxmanifest.xml" -DisableDevelopmentMode -register }

  4. Reboot

  5. In Start > Personalization >Lock Screen, change Background back to Windows Spotlight

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