I was using the Windows 7 "Problem Steps Recorder" through remote desktop to take notes on how some people did their jobs. And when it was over I was horrified to see that the screenshots had not been taken…a few were but at least half of them were missing and replaced with a box that reads:
No screenshots were saved for this problem step
I've used this tool before and never had a problem with it (although admittedly this may be the first time I have used it while remoting in via RDP).
I wanted to use the tool on the machines of the people showing me their jobs, but all of those machines ran Windows XP.
What could have caused this? Was it because I was running remote desktop? Maybe there were too many steps? There were 323 steps.
I just realized I was also running Dextop I wonder if that caused a problem? And additionally was connecting to yet another RDP session from there…sigh now that I think about it, it sounds like a long shot.
Best Answer
You have to specify 100 in the config dialog and it doesn't warn you when it is throwing away screenshots. Oh and don't forget to do the administrator access either or you'll lose any UAC related steps.