Windows – Why can’t I use the Bluetooth Headset with the laptop

64-bitbluetoothheadsetwindows 7

I just received a new Plantronics M50 bluetooth headset. It works great with my phone, but I can't get it working with my laptop.

What are the things I should be checking?

Here's what I've done so far:

  • It pairs successfully: it pairs
  • It's not in multipoint mode–it's only paired to my laptop
  • I've installed all available drivers from Plantronics and Dell — the accepted answer documents how another was discovered, which resolved my issue
  • I have no (!) in Device Manager (though I don't see the headset there either–would I?)
  • I can "configure" the headset by double clicking on it:
  • "Allow the computer to turn off this device to save power" is unchecked in the Bluetooth radio settings
  • Apps that let me choose the playback/mic device only list my laptop, not the headset
  • I went into the Bluetooth device's properties and Checked "headset" under the services tab. This was successful but hasn't delivered any functionality as far as I can tell

I'd like to use this headset for VOIP conferencing (Goto meeting, Gmail voice chat, G+ hangouts, Skype, etc.) and listening to music (iTunes).

Where else should I be digging?

Is it possible that this new headset is simply not compatible with computers (i.e. it's only compatible with phones)?

Best Answer

The MS-supplied Bluetooth drivers don't support HSP/A2DP as a soundcard. Use the drivers that came with your dongle/device.

If your laptop manufacturer doesn't list any drivers, do this:

  1. Open device manager
  2. Open the properties for "generic bluetooth radio"
  3. Copy the "Hardware ID" into Google and do a search (but don't download anything yet!)
  4. This should tell you what the device is called, e.g. "Dell Wireless 375 Bluetooth Module"
  5. Unless you're already on a reputable site, do a second Google search for the device's name, e.g. "Dell Wireless 375 Bluetooth Module driver download"
  6. Download and install the driver from a reputable site (e.g. Dell)
  7. After it's installed, go open the device you already paired and you should see better options
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