Windows – Why can’t I get the Windows Experience Index

graphics cardwindowswindows 7windows-experience-index

Whenever I try to get my WEI I get this error:

Could not measure video playback performance.

At first I had the MS provided drivers for my ATI X series card so I went to AMD to get new drivers and indeed, I have the ATI drivers now and I get the same error.

Reading around the google results I got a suggestion to turn off Aero and that didn't work either.

That said video from youtube works great! And so do the sample videos in Windows Media Player.

It's a brand new install of Windows 7 and all I did was allow updates and install a couple of browsers.

Best Answer

A few suggestions:

~~Update graphics drivers~~

Update DirectX

Check you have sufficent HD space (I believe the WEI tests require temp file space).

Adjust the hardware acceleration setting (found in Control Panel -> Appearance and Personalization -> Personalization -> Display Settings -> Advanced -> Troubleshoot).

Related Solutions

Windows – Why does ATI 5570 HD video card driver installation cause Windows 7 To Blue Screen

Solution that worked for me follows:

I have a Sapphire ATI PCI Express 5570 as well and experienced the exact same 0x000000CA BSOD in Windows 7 when trying to install drivers for it. I tried the Catalyst driver on Sapphire's website as well as on ATI's website. I tried Catalyst version 10.4, 10.5, and 10.6 with the same issue. I also tried updating the Optiplex (755) BIOS to A17 and trying various BIOS settings to no avail. The BSOD always occurs when the Catalyst software tries to query the video card.

My work-around was to not let Catalyst query the card. I wish it was as easy as an installation option to avoid the query in the Catalyst install, but of course it can't be that straight-forward. Instead, I let the Catalyst software unzip itself to a location, located the driver .inf files in that location, and manually updated the video card driver (Device Manager->Update Driver->"Let me specify the best driver..."->specify location->etc). Two identically named ATI 5570 drivers presented themselves in the driver selection window, so I chose the first one.

Then I manually installed the Catalyst Control Center by locating just the CCC install files unzipped by the ATI package (I ran two setups, CCC-core I think and another name that resembled CCC-something-or-other. I am probably missing some minor components but the screen resolution, color depth, and CCC features all seem to work fine.

Basically everything works with the exception of some video card DLL warnings if I run the System Score test in Windows 7, though it does come back with what feels like an appropriate score of 5.9 for this card.

As a follow-up: after doing all of those steps the Catalyst Installer ran successfully. I did however end up having to delete the following files to make some lingering occasional errors go away:

c:\windows\system32\coinst.dll
c:\windows\system32\atiuxp64.dll 
c:\windows\syswow64\atiumdva.dll 
c:\windows\syswow64\atiumdva.cap

Windows Experience Index dropped after adding dedicated graphics card

AMD HD5450 is not a great card to use as upgrade for Intel HD3000.

But Windows Experience Index is a strange thing. I replaced HD4830 card with HD7770 overclocked edition which performs 2~3 times better in every aspect (and not to mention the all newest standards) and my index dropped from 7.3 to 7.1.

So don't bother with this... In Windows using higher resolutions you should "feel" better with HD5450.

Best Answer

A few suggestions:

Related Solutions

Windows – Why does ATI 5570 HD video card driver installation cause Windows 7 To Blue Screen

Windows Experience Index dropped after adding dedicated graphics card

Related Question