windowswindows 8.1windows update
I've been having issues with my laptop that some people mentioned could be fixed with the new update. I have updates set to install automatically, but sure enough when I looked at the update history under KB2919355 it said 'failed to install'. The error code it gave me is 80004004.
Also, when trying to dowload the update from the website, it says it is not applicable to my system
Open an administrator command prompt. Run sfc /scannow. If Windows Update files are damaged, this should fix them.
I've seen cases where sfc doesn't fix this, often but not always related to a recent malware infestation. If it can't fix a file, it will tell you that it could not repair the errors it found. If you get a message like this:
CD to an easy-to-access directory like "%userprofile%\Desktop", then run
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
to pull the log events for the sfc scan and add the contents of the sfcdetails.txt to your question.
Note that if you look in the sfcdetails.txt file you may find a line like the following:
Cannot repair member file [l:14{7}]"url.dll" of Microsoft-Windows-IE-WinsockAutodialStub, Version = 6.0.5752.0, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeN
In this example, the problem is with "url.dll". You can try using Windows Search to find the newest backup copy of the file and replace it yourself. However some files, like TrustedInstaller.EXE are set so that they can only be modified by certain system processes, so you will either have to replace the file from a bootable linux disc OR reinstall. Some files will throw a fit later on if the permissions aren't correct, so if you have to use a linux boot disc to replace the file, I recommend backing up everything as soon as possible, because it may fail again eventually. If you have the time and a recent backup, I recommend doing an "in-place upgrade" reinstall by running setup from the Windows 7 disc while Windows is already running. If that doesn't work the only remaining option may be a clean reinstall.
If your log shows problems with the TrustedInstaller.exe file, you will need a linux boot disk to replace the bad copy with a good one from one of the hotfix backup folders, because Windows will only let TrustedInstaller.exe be modified by itself.
Since I've never actually seen a persistent issue with Windows Update that didn't cause SFC to report errors as well, I'm not sure if the following steps will help. I've done a bit more looking around and have found the following possible resolutions:
If you are using a third-party firewall, try temporarily disabling it, then trying to update again. If it succeeds, you will need to find the setting in your firewall that is blocking Windows Update. The easiest way to fix this is to completely uninstall your firewall, then reinstall it.
Usually in my experience, malware infections interfere with Windows Update by corrupting Windows Update files. Since this isn't the case, it is still possible that malware is blocking updates any number of alternate methods, such as DLL injection or blocking the connection. A common technique malware uses is to change your proxy settings to use a program installed on your computer as a proxy.
To check this, click start, typing configure proxy settings, then hit enter. Click LAN settings. If the proxy server address is set to localhost, 127.0.0.1, or ::1, uncheck the "Use proxy server" checkbox, click OK, then OK on the "Internet Properties" dialog, then try again.
-- Note: many web accelerators will set a proxy server like this, which is not a malware infection, but may still interfere with Windows Update. If you are using a web accelerator, uninstall it.
You should also run a full virus scan. Also, do a scan with Spybot Search&Destroy (you don't need to worry about any tracking cookies it tells you about unless you are paranoid about advertisers and your privacy, but it is a good idea to remove them anyway).
If a virus and spyware scan returns nothing, and your firewall isn't the culprit, you can run the built-in troubleshooter to try to find another solution. Click the Action Center icon in the Notification Area
then click "Open Action Center".
Click "Troubleshooting"
then "System and Security"
Click "Windows Update" then follow the directions on the screen.
Error 80073712 = ERROR_SXS_COMPONENT_STORE_CORRUPT
I debugged this the last days several times. The fix is to run those 2 commands from a cmd, started as admin:
32Bit Windows:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
dism /online /cleanup-image /startcomponentcleanup
64Bit:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
dism /online /cleanup-image /startcomponentcleanup
reboot and try to install the Updates again.
When it still fails, you can use the new Refresh/Reset feature (which removes all desktop applications but repairs the Windows Core) or the old InPlace Upgrade to repair Windows completely. This also keeps all desktop applications.
Best Answer
Apparently, there are some dependencies, requiring a certain installation sequence. From Microsoft's web site, try this installation procedure:
To start the download, click the Download button and then do one of the following, or select another language from Change Language and then click Change.
These KB's must be installed in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018. [Note: this is actually a cumulative collection of updates and those are the components.]
KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355. [Check the installed updates list to verify that it was previously installed.]
If you still have problems, try the procedure after a clean boot (see How to perform a clean boot).