Windows – Uninstall doesn’t remove/delete program folder from Start menu

start-menuwindows 7

When I want to upgrade a installed program, usually it looks so that I first uninstall the old version and install the new version of program. Uninstalling a program is not successful entirely, it doesn't delete the program folder in the Start menu.

If I try to manually delete program's folder in the Start menu I get the message:

You'll need provide administrator
permission to delete this folder

If I try to install the new version, the installation fails due to error:

The installer has insufficient
privileges to access this directory:
C:\ProgramData\Microsoft\Windows\Start
Menu\Programs\Program_name. The
installation cannot continue. Log on
as administrator or contact your
system administrator.

Note that I have administrator privileges.

Some semi-solution is restart the system where the folder is automatically deleted after the restart and then I can make the installation of the new version of program.

My question is how to solve the problem without restarting the system, so that the uninstall delete the program folder in Start menu?

Best Answer

With out more information this is a little difficult to answer, for example if the pc is a domain member this will not work. But I'll take a crack since I have fixed similar issues on home premium systems with this. Open an elevated CMD window (right click run as administrator) type in:

net user administrator /active:yes

log off and log in as the new admin account that should now be available it will allow you to delete these folders. Remember to run the same command with a "active:no" at the end to deactivate the admin account afterward.

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