Windows – Unable to sync the Zune software with the HTC HD7

64-bitsyncwindows 7windows-phonezune-software

I have a brand new HTC HD7 with Windows Phone 7, with no Software installed.

I am running on Windows 7 64 bit. Whenever I try to sync my Mobile Device with Zune- I get this message:

Can't connect to your phone. Disconnect it, restart it, then try connecting again

I've downloaded latest Zune software and all updates.

I don't have any certificates on my personal certificates. My phone is listed under Portable devices in Device manager (It shows as phone with driver version 4.7.965.0).

I've restarted both my computer and the mobile device few times. I tried unlocking the device during the Zune sync

Any ideas as to how I can sync my phone ?

Best Answer

Try:

  • Hard resetting the phone, which will erase all information in it. I'm not sure how to do this... if I find out in time I'll edit this.

  • Uninstall the entry in Device Manager (by right clicking), reboot, and then connect the device, letting the driver reinstall.

  • Reinstall the Zune software

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