Windows – The User Profile Service service failed the logon – Windows 7 Pro x64

serviceswindows 7

This is not a duplicate question since I'm logging in with a Domain account…

I have a HP Z200 with Windows 7 Pro x64 in a domain environment. I just imaged my last computer (I have 5 other functionnal) with the same image than the other one but for a reason, I can't log in with my AD account. I get the error message:

The User Profile Service service failed the logon

So then I went on Microsoft Website because they pretend to have a fix (KB947215) but even with their tool or going by the registry, I am unable to login' in.

I also tried to remove the computer from the domain but no luck. I tried to restart the service but it won't due to dependencies that cannot be stop.

So I'm clueless now. Any takers on this one?

Regards,

David.

P.S. I hope this won't be a Bounty!

Best Answer

Sorry to hear you are re-imaging but I have seen this and here is our solution.

  • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\
  • Delete both the key with .bak and matching key without .bak
  • Check the following key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI\SessionData
  • Make sure the user is not listed in either key, delete it if the user is listed. Reboot

Let me know if you run in to it again and if this works but it has always resolved the issue for me.

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