Windows – Synaptics touchpad scroll doesn’t work on many applications

scrollingsynaptics-touchpadwindows 7

The Synaptics touchpad in my new laptop doesn't scroll at all in a number of applications, including Steam and Zune.

I've narrowed the problem down to Synaptics not sending mouse wheel messages, but rather manipulating scroll bars.

I'm only looking into one-finger side-of-touchpad scrolling, not two-finger scrolling.

Is there a way to make it send wheel messages so that it is compatible with all applications?

Configuration:

  • Windows 7 64-bit
  • Dell XPS 14
  • Latest Synaptics driver
    (have tried both from Synaptics and
    Dell)

My Synaptics options window looks like this and I've tried moving all the options to no avail:

enter image description here

Best Answer

After almost two years, I FINALLY found the solution!!

As explained in this article, it's as simple as editing the registry and adding a DWORD at HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh with name UseScrollCursor and value 0 and restarting SynTPEnh.exe.

This fixed the problem in Steam and Zune flawlessly, with both edge scrolling and two-finger scrolling.

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