I recently bought a Samsung SCX-4623F Printer-Copier-Scanner-Fax machine. Printing and copying work fine, but I have been unable to scan anything with it.
The device is connected to a PC running Windows 7. It is shared in my home network, specifically with a laptop running Windows XP (which has the Samsung software from the CD that came with the device – the PC just automatically downloaded the drivers).
I tried several options:
- I put the device into scan mode and I can "choose" between one option: Scan to PC. When I click it, it let's me "choose" again "Local PC". When I click that, it says "Connecting…" for a few seconds and then "Not Available".
- I tried scanning through the Windows 7 printer/scanner screen, and I get the following error:
- I tried scanning from the Samsung software through the Win XP machine, and I get an error stating something like (the original error is in Hebrew, so it's not exact) "The scanning device is not responding".
- I tried combining clicking the scanning software (both Win 7 / Samsung stuff) with clicking the scanner to scan to local PC, with same results.
How do I scan with this thing?
Best Answer
The Microsoft answers forum has a similar problem, solution being you need to enable Windows Image Acquisition (WIA) service.
It may prompt you to also start other dependant services, e.g.:
One thing to note for further troubleshooting is that the WIA service runs as LocalSystem on Windows XP, but as LocalService on Windows Server 2003 and Vista (and Windows 7 I would presume), which might confuse confuse old drivers.