Windows – Root Print Queue

This is a special tool to deal with hung and frozen programs. It helps you identify the actual process that caused the freeze:

The analyze wait chain tree shows which processes (root nodes in the tree) are using, or waiting to use, a resource that is being used by another process (child nodes in the tree) and is required for the selected process to continue).

So if you have an unresponsive process, this tool will show you a resource dependency tree and it will highlight the frozen child processes (if any) with red color. By ending the correct ones you might still save your data in the parent process.

See this or this blog posts for a detailed description.

As to the wait chain, see the official API documentation:

A wait chain is an alternating sequence of threads and synchronization objects; each thread waits for the object that follows it, which is owned by the subsequent thread in the chain.

In fact, the Wait Chain Traversal API has been around since Windows Vista. For example, Windows 7's Resource Monitor has already had the same context menu item:

So in Windows 8 it was merely moved to a more convenient location in the Task Manager (copied, to be exact, as Resource Monitor still has it too).

Since your printer spooler queue is still containing items, resetting that might do the trick.

Do the following to reset your print spooler queue.

1. Open a command window (winkey+r) and execute net stop spooler
2. Execute del /F /Q C:\Windows\System32\spool\PRINTERS\*
3. Execute net start spooler

If this happens on a regular basis, you can easily put the three command lines in a batch file (save a new text file as ResetSpooler.bat) that you can run from the desktop or some other convenient place.