I need to be able to connect up to customers computers and would like to use Remote Assistance, but I am unable to click on any UAC prompts, even though the user puts a check mark to allow me to click on the UAC prompts.
Here are the details:
- They send me an invite file.
- I start the session and they accept.
- I can see their desktop.
- I request control and they get a prompt to share control.
- They put a check in "Allow xxxxx to respond to User Account Control Prompts" and click Yes.
- Everything is fine until I get a UAC prompt.
I am unable to click on anything until the user clicks "yes". Isn't the point of that last box to prevent this? Does anyone know what I might be doing wrong or is this a bug?
Best Answer
You need to turn on a Group Policy setting and/or download a hotfix:
http://blogs.msdn.com/b/asklar/archive/2012/03/14/remote-assistance-and-uac-prompts.aspx