Windows – not able to apply the update “KB2670838” to the computer

-setupupdateswindows 7windows update

Background: I am trying to run the game "Leo's Fortune" on my computer. It shows the error: "Could not update DXGI factory! Try updating your Windows system." To try and solve this problem, listening to this, i first ran the automatic Windows Update, which didn't help. Then reading this, i manually downloaded the "KB2670838" update from here. I tried running it, and it gives me the error: "The update is not applicable to your computer."

http://i.imgur.com/IHXj3l6.gif

Steps i tried:

  1. Reading from here, i ran the sfc /scannow on Adminstrator Priveleges cmd.

  2. Then reading from here, i tried Expand -F:* E:\MSUpdate.msu E:\, where i had renamed the downloaded package file to MSUpdate.msu. Then, i wrote the command:

    DISM.exe /Online /Add-Package /PackagePath:E:\Windows6.1-KB2670838-x86.cab

    it shows the error: Error: 0x800f081e The specified package is not applicable to the image. Reading from here, i tried running the command:

    DISM.exe /Online /Cleanup-Image /scanhealth

    and it says that The /scanhealth option is not recognizable in this context. Edit: The scanhealth option seems to be available only in Windows 8 and above, so no luck there.

I have finally run into a brick wall. What can i do to install this pesky update? Any help on the Leo's Fortune installation issue is most welcome, and please do advise me in a comment if it is appropriate to open a question on that topic on this site. Thank you for your help!

Note: I have included a number of links which might be required for answering the question, or just checking the sources of my steps. If someone more enlightened feels these links are not necessary, feel free to edit out these links.

Best Answer

Why is the update “KB2670838” not applicable to my computer?

Answer: KB2670838 won't download on Windows 7 SP1 - for download of Interenet Explorer 11

Some computers that have a combination of Intel and AMD video cards in a hybrid configuration, that is incompatible with this KB2670838 update. To resolve this issue, you may have to install the update 2834140.

Direct download link for KB2670838

If the video card installed in the computer is not in a hybrid configuration or the update KB2834140 is already installed, then try the steps mentioned below and check the issue. After performing each method first try to install KB2670838 update.

Method 1

Run System File Checker as it can helps users to scan for corruptions in Windows system files and restore corrupted files.

Use the System File Checker tool to repair missing or corrupted system files

Method 2

Run the System Update Readiness tool. This tool runs a one-time scan for inconsistencies that may prevent future servicing operations. You may download it from the link below. Fix Windows corruption errors by using the DISM or System Update Readiness tool

Method 3

the issue still persists, so try to install the updates after resetting Windows update components. You may try to do it by running the Microsoft fixit from the link below. How do I reset Windows Update components?

If the issue does not get fixed after running the fixit, then try to reset the components manually. I would suggest you to follow section, ”Manually reset Windows Update components” from the article mentioned above and check if it helps.

How do I reset Windows Update components?

http://support.microsoft.com/kb/971058

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