Two new laptops that contain an INTEL CORE I7-2920XM CPU have a Windows Experience Index score of 3.8.
This laptop (a brand new Dell Precision 4600) responds very slow in various Office programs.
Diagnostics has been run, and it didn't uncover any errors.
What could be causing this low WPI score?
Update
I called Dell and they said that it might've been caused by other components (memory for example). So I tested the memory, but it gave no errors, and they told me that it could be a faulty Windows installation or too many processes running in the background. Is that plausible?
Update II
Here's a screenshot of CPU-Z:
Dell called back today and advised a complete reinstall of Windows 7 (which has just been installed by them, as this is a new laptop). I'll look in the BIOS first to see if there's any powersaving setting that is acting weird.
Update III
The laptop temperature is around 60 degrees. The max CPU speed (tested with http://www.wizard-soft.com/cpuspeed/download/cpuspeed.exe) is according to Intel's specifications.
Best Answer
I was having a similar issue with a new M4600 that had an i7 2820.....was getting a 3.7 on the WEI processor score. Disabled Intel SpeedStep in the BIOS...re-ran the assessment...got a 7.4.